Spond Club: The Club payments process explained

Guidance for admins on what happens after payment requests are made in Spond's club management solution - Spond Club

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Written by Spond Support
Updated over a week ago

NOTE: This is an example of a UK club where the currency is set to GBP. You can set your local currency.

First you need to set up a payment request. You can find out how to do that here.

Members with the Spond App

Members who have downloaded the Spond app and are in a group will receive a push notification about payment requests in the app. It will look like this:

Parents or guardians will also receive notifications and can process payments for themselves and for their children.

Members without the Spond App

Members who have not downloaded the app, or who have the app but are not in a group, will receive the notification by email.

Members with only a telephone number registered will receive the payment request by text message.

In the Spond Club platform you will have a full status view that automatically updates itself on what is outstanding, paid and past due in real time, showing a table and charts.

If you want to change the price or exempt a member after sending the payment request, you can scroll down to the recipients and press 'Edit'.

When a payment is overdue you will be able to send a reminder. The payment reminder will appear on both the email and the app. Those who don't have the app will receive it by email.

When you send a reminder, you'll see when the last reminder was sent and how many reminders the member received.

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