Some users of Spond that use a Huawei phone have reported that they experience that their phone does not receive push notifications (if the battery saver is activated), and that other models experience the same problem if the battery saver is not turned off.
Enter the phone settings and look for Settings > Battery > Power saving mode.
A list off all your apps will then appear on the screen of your phone. Find Spond and confirm that Spond is ticked off.
You can also view: “Why am I not receiving push notifications?”