FAQs - Course & Academies in Spond Club
FAQs - Course & Academies in Spond Club
How do I generate a refund for a course or academy registration in Spond Club?
You can find a full guide to refunding payments in the Payments section of the Spond Help Center - How to generate a refund in Spond's club management solution - Spond Club
How do I set up subscription payments in Spond Club?
You can find a full guide to setting up subscription payments in the Payments section of the Spond Help Center - How to set up Subscription Payments in Spond's club management solution - Spond Club
Where can I see if a member has registered and paid for a course or academy registration?
There are two ways to look up if a member is registered in a course and to see what they have paid:
You can see it on the course itself on the list of Registrations or Registrations without membership ( non-members ). Go to Courses & Academies and find the course you are looking for, then choose the tab for Registrations.
You can also see it on the member directly in the section for Courses on their profile.
What happens after the attendees have signed up to a course or academy?
In the list of registered participants, you can filter by product, additional product, group affiliation for existing members, etc.
This makes it easy to put the participants in groups, for example based on product. You can create the groups in advance and these will be available in the Spond app as usual.
You can also cancel a single registration if necessary.
You can transfer registered people to members if they are not a member of the club before. Then you can add the members in groups. Of course, you can also add people to groups even if they are not members of the club, for example by creating another type of member. Then it will be easy to distinguish between only registered and ordinary club members.
You can send a message to all members, whether they are existing club members or not. The message will be sent to the Spond app if the person is already a club member or by email in other cases.
Can non-members sign up to a course or academy in Spond?
You can choose to let external non-club members sign up. They will be asked to provide information such as their name, contact information, address, etc, so that you can easily create club members at a later time if needed.