Give your members the flexibility to split payments into monthly fees. This option is particularly helpful for those who may struggle to pay annual fees in one go or face financial challenges at the start of the season.
You can choose between three types of payment requests: one-time payments, instalment payments, or flexible payments:
Installment Payments
Installment Payments
Members are automatically charged each month for the number of months you set in the payment request settings.
The total amount is divided into equal monthly fees. For example, if the payment request is for €1,000 over 4 instalments, members will be charged €250 each month.
Flexible Payments
Flexible Payments
Members can decide whether they want to pay the full amount upfront or split it into monthly installments. If they choose to split the payments, the amount will be divided according to the number of instalments you set.
NOTES
Once the payment request is created, the payment type cannot be changed, even if you edit the request. However, you can change it individually for a member by selecting their name under Payment Recipients and clicking Edit next to Active Claims.
Members need to have a Spond profile to pay in instalments. This feature is not available for those not using the Spond app.
Frequently Asked Questions
Can I change the payment type after creating the payment request?
Can I change the payment type after creating the payment request?
No, after creating the payment request, the payment type cannot be changed, even if you go back to edit it. However, it can be changed individually by clicking on the member’s name under payment recipients and selecting "Edit" next to active claims.
How are installment payments calculated and what are the obligations?
How are installment payments calculated and what are the obligations?
With instalments and flexible instalments, the price is divided into equal monthly charges. For example, if you send out a payment request for £100 and set the number of instalments to 4, members will be charged £25 per month for 4 months. Recipients are obligated to fulfil their payment obligations according to the installment plan you’ve configured.
How are subsequent payments processed and scheduled?
How are subsequent payments processed and scheduled?
Following the initial installment, subsequent payments will be automatically debited using the same payment method. The schedule for these automatic debits is established based on the date of the first installment. Members can view their remaining instalments and update their payment method via the 'Payments' section in the Spond App.
How can admins and members track installment payments and address payment failures?
How can admins and members track installment payments and address payment failures?
The club admin can monitor the status of remaining instalments through the payment request in Spond Club. In the event of a payment failure, members will receive automatic notifications. If the payment continues to remain unresolved, the club administrator must manually reach out to the affected member.
What are the requirements for members to use the installment payment feature?
What are the requirements for members to use the installment payment feature?
A member needs to have a Spond profile to pay in instalments. This feature is not available for anyone not using the Spond App.
What happens in the case of a failed payment?
What happens in the case of a failed payment?
If a payment fails, members will receive automatic notifications. It is then the responsibility of the member to resolve the issue. If the payment continues to remain unresolved, the club administrator must manually reach out to the affected member to address the issue.
What deadlines do I need to set for installment payments?
What deadlines do I need to set for installment payments?
When setting up installment or flexible payment requests, you need to specify the deadline for the first installment and the total number of instalments. The maximum number of instalments you can set is 12, which includes the first payment and 11 subsequent instalments.
🇳🇴 NOTE: For Norwegian clubs linked with the Norwegian Sports Association (NIF), the club membership fee must be a one-time payment. However, training fees can be set up as instalments or flexible payments, allowing members to choose.