You can choose to let external non-members sign up using a Spond form that you can customise. They will be asked to specify information such as name, contact information, address, etc, so that you can easily create club members at a later time if applicable.

When a junior member is old enough to respond to events, posts etc, themselves, the group admin can give them access to the group. There are various ways to do this:

Both the child and parents/guardians respond on behalf of the child:

The junior member should be an adult member without guardians, responding on behalf of themselves:

There can be several different reasons as to why some people are not receiving the invitation through email.

It can be useful to have multiple admins with the right to make changes to the group and to events. You can add new administrators the same way in the app as on web:

All administrators will have access to all sub groups in the group but you can set permissions for different admin roles.

If you are unable to add administrators, you might not have the admin permissions to do so. If that is the case you can ask one of the other admins to give you more permissions within the group settings.

How do I delete an admin?

If you wish to remove a role from an admin, press the three dots next to admins name in the overview, then X next to the admin role. If the admin only have one role, you need to delete the admin by pressing the three dots

If someone was initially registered with SMS, but then downloaded the app, that person will no longer receive SMS invitations. All event invitations and other notifications will then be sent to that person as push notifications from the app.

No, an admin will not receive notifications, or be able to respond, in the same way as the junior members or their parents/guardians. However, they will receive all the events in their app and calendar, and be alerted with push notifications in the same way as parents or guardians. The only exception is the admin who sends out the invitations, who will not receive any push notifications.

If the admin wishes to respond as a member, they can add themselves as a member by going to Members > + > Add.

If the admin wishes to respond as a host on individual events, they can add themselves as hosts on those events.

An admin may change your name within a group. This name will be displayed in that particular group and within the invitations that are sent out from that group. The admin is given this option in order to easily organize the group, and to not be confused (for example) by members that use nicknames that the admin may not recognize.

You need to contact the group admin if you want another name to be displayed.

If you wish to remove a role from an admin, press the three dots next to admins name in the overview, then X next to the admin role. If the admin only have one role, you need to delete the admin by pressing the three dots.

You can not delete yourself as the administrator, another administrator has to do so.

You can not delete an admin that is the contact person of the group. The contact person has to be changed to another first. Read more.

How to create admin roles and set permissions

This may be because you are trying to save the member in a department instead of a group. In this case, you won’t be able to save your changes.

You'll be able to tell because the display will show a list or groups or no groups. In either case, you are trying to add a member to a department, rather than a group.

If you want to change a Spond user from a member to parent/guardian, the group admin can do this. If you're not an admin, please ask your group admin to do this for you.

The admin needs to remove the contact points (email/phone number) from the member, and place them where it says 'Guardian' for the member

If a guardian wants to be a member of the group, the admin can add the person as a new member, with the same contact information that the guardian used to register in Spond.

For parents or guardians to be able to add other parents or guardians to their child's Spond account, the group admin has to enable this by going to the group settings and to Member fields.

Once this is enabled in the group settings, parents or guardians can edit these fields in the Spond app under their profile tab (top left corner) > Group Memberships > select group and member and press the plus sign next to their name to add the details. Whoever is added will then receive a notification of this.

For guardians to be able to add other guardians to their child the administrator of the group have to enable this by going to the group settings and to 'Member fields'. Here admin can go into each of the fields to select who has permission to edit them; Only admin or Admin, Guardian and Adult members or Admin, Guardian, Adult member and Children.

Once this is enabled in the group settings, guardians can edit these fields in the app (not web) under their profile tab (top left corner) > Group Memberships > select group and member and press the plus sign next to their name to add the details. Whoever is added will then receive a notification of this. If this is not available, a group administrator with permission to edit group settings, has to open group settings > member fields > guardians > guardians can add other guardians for their own children.

If you have one or more membership categories you can't delete, even if it doesn't show anyone currently in this membership category, it may be that some deleted members have this category.

If you delete the members permanently or change their membership category, you can delete the membership category you want to delete.

You cannot manually search for a group. Those that you have invited will be automatically added into the group. If someone that you have invited to a group doesn’t find it, a possibility is that he or she has registered with Spond using a different phone number or e-mail address than what you invited them with.

Ask the person what contact details he or she is registered with, and make sure that you have added the right details.

Read more

If you want to leave a Spond group, you can go to the group, press the 3 dots in the menu and select Leave group. The group leader will receive a notification if you leave the group.

If the group is linked to Spond Club, you will be asked to send a message to the group's contact person (often a coach or team leader) who can remove you from the group and inform the club if you also want to terminate your club membership. In some clubs it is still possible to be a member without belonging to any particular group.

If you have multiple children that you would like to add to the same group, they can be added the same way as other group members.

When both children have been accepted in the group and they are invited to events you will be able to respond on behalf of both separately. If you are invited as a guardian, you will also be able to respond on behalf of yourself.

The admin cannot change a member's name once that person has registered their name in Spond.