Spond Club allows you to set up registration forms with recurring payments, perfect for courses or academies where members can pay in instalments over time. This guide will walk you through the steps of creating the registration form, adding recurring payments, and managing the subscription for members.
Creating a Registration Form with Recurring Payments
Creating a Registration Form with Recurring Payments
Navigate to "Forms" in the Menu:
Under the Forms section, select Courses and Academies to create a new registration form.Enter Basic Information:
Fill in the essential details for the course or activity, including:Title: A clear name for the course.
Description: Briefly describe the course or activity.
Dates: Set the start and end dates for the course or registration period.
You can choose whether the form will be available in the course list or accessible only via a sharing link that can be sent by email or shared on social media.
Set Up Products:
You can create different product variations and set prices for each one, including a maximum quantity per product if needed.Enable Recurring Payments:
If you want members to pay in installments, select Recurring Payments for each product. You can customise the payment duration, set up discount periods, and define a cancellation policy.
How Recurring Payments Work for Members
How Recurring Payments Work for Members
When a member registers for a course with recurring payments, they (or their guardians) can manage the subscription in the Spond app under the Payments section. If their card expires, they will receive a push notification in the app, and non-app users will be notified via email. They will also receive an email receipt after each payment is processed.
Members can update their card information or cancel the subscription directly in the app.
If a member leaves the club, or the club decides to stop a subscription for any reason, the club administrator can cancel the remaining payments.
How to Update Payment Cards or Cancel Recurring Payments
How to Update Payment Cards or Cancel Recurring Payments
If you’ve signed up yourself or your child for a course or academy with recurring payments in Spond, you can update your payment details in your Spond profile. Here’s how:
Go to Payments:
On the Home screen, select Payments from the menu.Find Your Subscription:
Look for your subscription under Recurring Payments.Update or Cancel:
Click on Active to see the subscription details.
Scroll down to Payment Methods, where you can update your card details or cancel the subscription at the bottom of the page.
Once you have an active subscription, the payment will be automatically deducted each month. You will receive a notification in the app and an email each time a payment is processed.
Frequently Asked Questions
How do members know if their payment card has expired?
How do members know if their payment card has expired?
Members will receive a push notification in the app, and non-app users will receive an email notifying them if their card has expired.
Can members manage recurring payments directly in the app?
Can members manage recurring payments directly in the app?
Yes, members or their guardians can manage the subscription, update card details, or cancel the subscription in the Payments section of the app.
What happens if a member leaves the club?
What happens if a member leaves the club?
If a member leaves the club, the club administrator can cancel the remaining recurring payments for that member.
Can I offer different prices or discounts for recurring payments?
Can I offer different prices or discounts for recurring payments?
Yes, you can customise product variations with different prices, set discount periods, and define the length of the subscription during the setup process.
How do I cancel recurring payments?
How do I cancel recurring payments?
Members can cancel the subscription directly in the app by going to Payments and selecting the active subscription. Scroll to the bottom to find the option to cancel.