Stripe, Spond’s payment provider, has its own requirements for verifying payout accounts in Europe. If your club’s club account/payout account is affected by these requirements, we will ask you to update the necessary information about you and your organisation.
Complete the verification when prompted. If the information is not updated before the deadline, payments and payouts linked to your account may be paused.
What you need to do
For most club accounts, we need some extra information about owners and directors. We've already filled in what we could find from public registries. You only need to check that this information is correct, fix anything that's wrong, and add anything we couldn't collect ourselves.
If we can't confirm someone's details automatically, you may be asked for a bit more, for example, uploading an ID document or completing a quick selfie check. The verification page always shows exactly what's missing.
Before you start
Beneficial owners are people who own 25% or more of the company or have significant control over it, for example, executives or senior managers. Directors are usually members of the company's board. The exact rules vary from country to country, and nonprofits normally only need to verify directors (see the FAQ below).
Check your national business registry. Stripe compares the information on your account with your country's official business registry. Verification is smoother when the registry is up to date and matches what you submit.
If possible, consolidate multiple payout accounts first. Each payout account must be verified separately, so fewer accounts means less work, see the FAQ below for how.
You can complete the verification in Spond Club or in the Spond App, depending on where the payout account is managed.
Complete verification in Spond Club
If your payout account needs extra verification, you'll see a yellow warning triangle next to Settings in Spond Club.
Go to Settings → Club accounts
Open any payout method marked Extra verification required
Click the Go to verification link
Anything we still need from you is marked Incomplete on the verification page. Follow the instructions there to complete each item.
💡 Read more about club accounts in Managing Club Accounts in Spond Club.
Why is this happening?
These updates are part of Stripe's regular review of "Know Your Customer" (KYC) requirements and align with new rules from European financial regulators taking effect during 2026. The checks exist to prevent financial crime such as money laundering, and they apply to all payment providers in Europe, not just Stripe and Spond.
You can read more in our general Stripe verification article.
Frequently Asked Questions
We're a nonprofit and don't have any beneficial owners. What do we need to do?
We're a nonprofit and don't have any beneficial owners. What do we need to do?
On the verification page, you'll see the Business type we have on file for your account. For accounts that is set to Company, it usually requires verification of both beneficial owners and directors.
If you're a nonprofit rather than a company, we recommend changing the Business type to Nonprofit. Nonprofits normally don't have beneficial owners, so only directors (board members) need to be verified.
We have multiple payout accounts. Does each one need to be verified separately?
We have multiple payout accounts. Does each one need to be verified separately?
Yes. Each payout account has to be verified independently, even if the details are identical, because accounts are separate from each other for regulatory reasons. Depending on your setup, there are two ways to reduce the work:
If several payout accounts use the same bank account number, we recommend merging them into one. If you're using Spond Club and some of your groups set up their own payout accounts in the Spond App, consider setting up one payout account in Spond Club and sharing it across those groups. You then verify the account once in Spond Club, instead of separately in each group.
If your payout accounts have different bank account numbers, for example, to keep funds separate for each team, they can't be merged. But we may be able to copy verification information between them for you; see the next question.
Can Spond copy verification information between our payout accounts?
Can Spond copy verification information between our payout accounts?
In many cases, yes. If your payout accounts are registered under the same organization number (tax ID), we can copy verification information from one account to your other accounts, so you don't have to re-enter the same details on each one. This also applies to payout accounts created in groups that are linked to your club, as long as they have the same organization number.
Three things are required:
All accounts must have the same organization number. We can't copy information between accounts owned by different organizations.
All accounts must be in groups connected to your club, or, if you're not using Spond Club, connected to your profile.
At least one account must be fully verified first, so we have a source account to copy from.
To request this, email [email protected] and specify which accounts need to be verified, as well as which already verified account we can copy the information from.
I removed a director, but they showed up again. Why?
I removed a director, but they showed up again. Why?
Stripe checks director information against your country's official business registry and other public sources, and may re-add people who are still listed there. If a former board member keeps reappearing after you remove them, check that your national business registry reflects your current board, then remove the director again.
If updating the registry isn't possible right away, the verification page may also offer alternative ways to confirm your directors:
Upload an official document from your business registry (an extract or registration certificate) showing your current board. Which documents are accepted varies by country.
Sign a digital attestation, a form confirming your list of directors, signed by someone already registered on the account (for example, the account representative or a board member).
If the same person keeps coming back even though the registry is correct, please contact our support team.
Do I have to complete the verification in one go?
Do I have to complete the verification in one go?
No. You can leave the verification page and come back later, anything still missing stays marked as Incomplete.
💡 Note that some steps unlock the next one: for example, after confirming or removing directors, you may need to re-open the verification page to see the remaining items, such as a missing email address.