Club accounts in Spond Club allow you to manage the bank accounts linked to your club profile for receiving payments from memberships, events, and similar activities. You can also export payment data for organisational accounts directly from the system.
View a Club Account
View a Club Account
When you enter the 'Club Accounts' section, you’ll see a list of created accounts, including:
The account name
The last four digits of the account number
Payment frequency
Number of groups using the account for payments
Click on any account name to access further details, such as:
Currency
Country
Who created the account
Date the club account was created
Edit a Club Account
Edit a Club Account
On the editing page, you can:
Change the account name.
Adjust the payment frequency:
Daily: Paid out three days after deposit.
Weekly: Paid out every Thursday.
Monthly: Paid out on the 3rd of each month.
Change the visibility of the account as a payment method for group admins:
Do not allow any groups to use this account as a payment method.
Allow all groups to use this account as a payment method.
Allow for selected groups. ⚠️ Changes to these settings will only apply to new payments. Existing payments can be updated manually.
Update the default setting for the transaction fee:
Include the transaction fee in the price: The recipients pay only the product price, and the club receives the price minus the transaction fee (the fee is not visible to recipients).
Add the transaction fee to the price: The recipients pay the product price plus the transaction fee. The club receives the full product price, and recipients are informed about the transaction fee. ⚠️ These settings apply only to payment requests, not to courses and registrations.
Adjust permissions for managing transaction fees:
Allow club admins to change this setting per payment request.
Do not allow this setting to be overridden per payment request.
Once you’ve made your changes, click 'Save' at the bottom right.
Delete a Club Account
Delete a Club Account
To delete a club account:
In 'Club Accounts', click on the account you want to delete.
On the overview page, click the three dots in the top right corner and select 'Delete'.
Confirm the deletion when prompted. Once confirmed, the account will be permanently removed.
NOTE: Ensure there are no active payments being processed through the account before deletion.
Create a Club Account
Create a Club Account
To add a new club account:
In 'Club Accounts', click the 'Add Account' button in the top right corner.
Choose whether the account is for a Company/Organisation or a Private individual.
Company or Organisation Account: Select this option if the account is owned by a company with a registered business number.
Private Account: Select this option if the account is owned by an individual.
Follow the prompts to enter the necessary details, such as the account owner, and click 'Save' to finalise.
Payment Export from Groups
Payment Export from Groups
Payment export allows you to retrieve data from all company or organisation accounts (not private accounts) used to collect money from groups within your club.
To export payment data:
Click on the account name you wish to export from in 'Club Accounts'.
A window will appear with your registered email pre-filled. If you'd prefer the export to be sent to a different address, enter a new email.
Click 'Send export by email'. Within minutes, you’ll receive the payment export in an Excel file.
NOTE: For the first payment processed through Stripe, funds may be held for up to 7 business days. Additionally, for new accounts, verification is required, which can take up to 5 business days before payments are processed.
Frequently Asked Questions
Why is there a warning triangle next to 'Settings' and 'Club Accounts'?
Why is there a warning triangle next to 'Settings' and 'Club Accounts'?
The warning triangle indicates that Stripe requires additional verification for the account. To complete verification:
Go to 'Settings' → 'Club Accounts'.
Click on the account with the message 'Additional verification required'.
Click 'Go to Verification' and follow the steps to complete the process. Note that no payments can be processed until verification is completed.
How can I create a new club account?
How can I create a new club account?
To create a new account, go to 'Club Accounts', click 'Add Account', and select whether the account is for a company or a private individual. Follow the steps to provide the required information and click 'Save'.
How long does it take for the first payment to be processed?
How long does it take for the first payment to be processed?
Stripe may hold the first payment for up to 7 business days. After that, your payments will be processed based on the selected payout frequency.