Club accounts in Spond Club allow you to manage the bank accounts linked to your club profile for receiving payments from memberships, events, and similar activities. You can also export payment data for organisational accounts directly from the system.
View, edit, and delete a club account
View a Club Account:
When you enter the 'Club Accounts' section, you’ll see a list of created accounts, including:
The account name
The last four digits of the account number
Payment frequency
Number of groups using the account for payments
Click on any account name to access further details, such as:
Currency
Country
Who created the account
Date the club account was created
Edit a Club Account:
Edit a Club Account:
On the editing page, you can:
Change the account name.
Adjust the payment frequency:
Daily: Paid out three days after deposit.
Weekly: Paid out every Thursday.
Monthly: Paid out on the 3rd of each month.
Change the visibility of the account as a payment method for group admins:
Do not allow any groups to use this account as a payment method.
Allow all groups to use this account as a payment method.
Allow for selected groups. ⚠️ Changes to these settings will only apply to new payments. Existing payments can be updated manually.
Update the default setting for the transaction fee:
Include the transaction fee in the price: The recipients pay only the product price, and the club receives the price minus the transaction fee (the fee is not visible to recipients).
Add the transaction fee to the price: The recipients pay the product price plus the transaction fee. The club receives the full product price, and recipients are informed about the transaction fee. ⚠️ These settings apply only to payment requests, not to courses and registrations.
Adjust permissions for managing transaction fees:
Allow club admins to change this setting per payment request.
Do not allow this setting to be overridden per payment request.
Once you’ve made your changes, click 'Save' at the bottom right.
Delete a Club Account:
In 'Club Accounts', click on the account you want to delete.
On the overview page, click the three dots in the top right corner and select 'Delete'.
Confirm the deletion when prompted. Once confirmed, the account will be permanently removed.
⚠️ NOTE:
Ensure there are no active payments being processed through the account before deletion.
Please be aware that if you delete a club account, all settlement reports will be permanently deleted and cannot be restored. However, single payments will still be available.
Create a Club Account
To add a new club account:
In 'Club Accounts', click the 'Add Account' button in the top right corner.
Choose whether the account is for a Company/Organisation or a Private individual.
Company or Organisation Account: Select this option if the account is owned by a company with a registered business number.
Private Account: Select this option if the account is owned by an individual.
Follow the prompts to enter the necessary details, such as the account owner, and click 'Save' to finalise.
Payment Export from Groups
Payment export allows you to retrieve data from all company or organisation accounts (not private accounts) used to collect money from groups within your club.
To export payment data:
Click on the account name you wish to export from in 'Club Accounts'.
A window will appear with your registered email pre-filled. If you'd prefer the export to be sent to a different address, enter a new email.
Click 'Send export by email'. Within minutes, you’ll receive the payment export in an Excel file.
⚠️ NOTE: For the first payment processed through Stripe, funds may be held for up to 7 business days. Additionally, for new accounts, verification is required, which can take up to 5 business days before payments are processed.
Frequently Asked Questions
Why are there so many payout accounts from the groups/app?
Why are there so many payout accounts from the groups/app?
In the groups within the app, each administrator who collects money must set up their own payout method. If five administrators in a group collect money for the same bank account, Spond will create five separate payout methods with the same account number. As a result, there will be five separate payout histories.
All administrators can retrieve their own payout history by going to Profile -> Payments -> Payment Method and downloading the export file, but there will not be a collective overview within the group.
If the group is linked to your club and the payout method is set up as a business/organization account, you will have an overview of this in Spond Club under Payment Export from Groups. If the administrator set up the payment method as a private account, it will not appear in the Spond Club overview.
The best approach is for the club to set up one or more accounts in Spond Club, share them with the groups, and restrict the use of private accounts in the group. This way, the club will have all payment history centralized in Spond Club for the accounts the club has established.
Why is there a warning triangle next to 'Settings' and 'Club Accounts'?
Why is there a warning triangle next to 'Settings' and 'Club Accounts'?
The warning triangle indicates that Stripe requires additional verification for the account. To complete verification:
Go to 'Settings' → 'Club Accounts'.
Click on the account with the message 'Additional verification required'.
Click 'Go to Verification' and follow the steps to complete the process. Note that no payments can be processed until verification is completed.
Can I use my existing Stripe account in Spond, or merge it with the account created through Spond?
Can I use my existing Stripe account in Spond, or merge it with the account created through Spond?
If you already have a Stripe account, it’s good to know that this account is not used in Spond. The account you create through Spond is a separate account linked to Spond’s main account. This means you cannot log in to Stripe to view the payout method from Spond, and it is also not possible to merge your existing Stripe account with the Spond account.