Flexible Refund Solutions in Spond Club
Managing refunds efficiently is crucial for maintaining trust and satisfaction within your club. Spond Club offers a versatile refund solution designed to handle various refund scenarios seamlessly. Whether due to event cancellations, changes in membership status, or other unforeseen circumstances, our system ensures that you can process refunds quickly and fairly. This guide outlines the process for issuing refunds on payments made through the Courses & Academies feature or via payment requests in Spond Club, providing you with step-by-step instructions and important considerations.
Refund Eligibility
Refund Eligibility
You can process refunds for payments made through the Courses & Academies feature or payment requests created in Spond Club. Refunds are not available for payments made directly in the app.
Transaction Fees
Transaction Fees
There is no transaction fee for processing a refund.
How to Process a Refund
How to Process a Refund
Navigate to Refund Options:
Go to Courses & Academies or Payment Requests.
Click the three dots next to the member(s) you wish to refund.
Select Refund Type:
Choose either Cancellation or Refund.
Options will appear to either cancel a refunded registration or refund a cancelled one.
Choose Refund Amount:
Full Refund: The club absorbs the transaction fee.
Partial Refund (excluding transaction fee): The guardian/member absorbs the transaction fee.
Specific Amount Refund: For example, refunding for one out of three days (Note: This option is not available for bulk refunds).
Transaction Fees by Country
Australia: 5% + AU$0.50
Canada: 5% + CA$0.50
Ireland: 2.5% + €0.20
United Kingdom: 2.5% + £0.20
USA: 5% + $0.50
NOTE: Update your terms and conditions to inform members about the transaction fee if they will not be refunded.
Credit Limits
Credit Limits
Each club has a credit limit for refunds. The refund amount is deducted from the club's next payout, and reports will reflect this.
Credit Limits by Country
Australia: AU$1,500
Canada: CA$1,000
Ireland: €1,000
United Kingdom: £1,000
USA: $1,000
If you are out of credit you will be notified when you try to do a refund. You can request a higher credit limit in the same window.
You will need to let us know why you need a higher credit limit and the requested increased amount.
Spond will look through your request and get back to you within 48 hours.
Frequently Asked Questions
How do I process a refund in Spond Club?
How do I process a refund in Spond Club?
To process a refund, go to Courses & Academies or Payment Requests, click the three dots next to the member(s) you wish to refund, and select either Cancellation or Refund. You can then choose to issue a full refund, a partial refund excluding the transaction fee, or a specific amount refund.
Are there any fees associated with processing a refund?
Are there any fees associated with processing a refund?
No, there is no transaction fee for processing a refund. However, depending on the refund option you choose, either the club or the member may absorb the initial transaction fee.
What is the processing time for refunds?
What is the processing time for refunds?
Refunds are credited to the same card used for registration and can take between 5 to 10 days to process. Members (or guardians for junior members) should be informed to allow this time for the refund to appear in their accounts.
How are refunds managed within the club's finances?
How are refunds managed within the club's finances?
Refunds are deducted from incoming payments. If a club has not received any payouts within three months, Spond will invoice you for the credit used on refunds.
What happens if a club reaches its credit limit for refunds?
What happens if a club reaches its credit limit for refunds?
Each club has a set credit limit for refunds, which is deducted from the next payout. If the limit is reached, you will need to request a higher limit. Information on how to request a higher limit can be found here.
How do I inform members about transaction fees on refunds?
How do I inform members about transaction fees on refunds?
If you choose to issue a refund where the member absorbs the transaction fee, we recommend updating your terms and conditions to notify members about this policy. This ensures transparency and helps manage member expectations.