If you reach your credit limit in Spond Club, you'll need to apply to Spond to increase it.
If you try to create a refund with no credit available, you’ll receive a notification in the refund window and will be given the option to apply for a higher credit limit.
When applying for a higher credit limit, you must explain why you need the increase and specify the desired amount. Spond will review your application and notify you once it’s been processed.
NOTE: If your club hasn't received any payouts within three months, Spond will send an invoice for the credit used on refunds.
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Credit Limits by Country
Credit Limits by Country
Australia: AU $1,500
Canada: CA $1,000
Eurozone: €1,000
Ireland: €1,000
Norway: 10,000 kr
United Kingdom: £1,000
USA: $1,000
Frequently Asked Questions
How do I know if I’ve reached my credit limit?
How do I know if I’ve reached my credit limit?
If you've reached your credit limit, you'll be notified when you attempt to create a refund. You’ll also have the option to apply for an increased limit in the same window.
How do I apply for a higher credit limit?
How do I apply for a higher credit limit?
When notified about your current credit limit, select the option to apply for an increase. You’ll need to provide a reason for the increase and specify the desired new limit.
What information do I need to provide when applying for an increase?
What information do I need to provide when applying for an increase?
You’ll need to explain why you need a higher credit limit and specify the amount you’re requesting.
How long does it take for Spond to process my application?
How long does it take for Spond to process my application?
Spond will review your application as soon as possible and will notify you once a decision has been made.
What happens if my club hasn’t received payouts in three months?
What happens if my club hasn’t received payouts in three months?
If your club hasn’t received any payouts within three months, Spond will send an invoice for the credit used on refunds.
Can I apply for an increase at any time, or only when I’ve reached the limit?
Can I apply for an increase at any time, or only when I’ve reached the limit?
You can apply for an increase when you receive a notification about your current limit, typically when you attempt to create a refund with no available credit left.
What should I do if my application for a higher credit limit is declined?
What should I do if my application for a higher credit limit is declined?
If your application is declined, you’ll need to manage refunds within your current credit limit or contact Spond Support for further assistance.