Are you finding that the web version of the Spond app or the Spond app itself is running slowly, or that other errors are occurring without any clear reason? These situations can be a bit frustrating, but there is a simple solution that often helps: clearing your browser data, also known as cache, and cookies.
Cache and cookies are stored to make websites faster and more user-friendly, but they can sometimes become outdated or conflict with new data. When this happens, it can cause the system to behave unexpectedly. By clearing these stored data, you give your browser a fresh start, which can often resolve the issue.
If you are using the mobile version of the app, there are also some general measures you can try, which you can read about further down in this article.
We have created a step-by-step guide to show you how to clear your browser data and cookies for your specific browser. If this does not resolve the issue, you will also find more tips later in the article.
Clear browser data (cache) and cookies
Google Chrome
Google Chrome
Click on the three dots in the top-right corner of your browser
Select Settings
In the menu on the left-hand side, click on Privacy and Security
Click Delete browsing data
Choose the time range for which you want to clear browsing data. We recommend selecting a slightly longer time frame, such as “Last 24 hours”, when clearing data.
If the options for Browsing history, Cookies and other site data, and Cached images and files are not already ticked, ensure these three are selected. Then click Delete data in the bottom-right corner to complete the process.
Safari (For Mac 🍎)
Safari (For Mac 🍎)
Click Safari in the top-left corner
Select Clear History...
Choose the time range for which you want to clear browsing data. We recommend selecting a slightly longer time frame, such as “Today and Yesterday”, when clearing data
Click the Clear History button
Safari (For Windows 🪟)
Safari (For Windows 🪟)
Open Settings by clicking on the gear icon in the top-right corner
Select the option “Reset Safari” from the menu that appears
Choose which items you wish to remove. For a thorough reset, we recommend selecting all options
Click “Reset” to apply the changes
Firefox
Firefox
Click on the hamburger menu in the top-left corner
Select Settings
In the menu on the left-hand side, click on Privacy & Security
Scroll down to History
Click on the button “Clear History…”
Choose the desired time range from the dropdown menu at the top. By default, “Last hour” is preselected. To ensure a more thorough clean-up, we recommend choosing a longer time frame, such as the option “Since 00:00”
Tick at least “Cookies and site data” and “Temporary cached files and pages”
For a more thorough clean-up, we also recommend ticking “History” and “Site settings”.Once you’ve made your selections, click “Clear” at the bottom-left corner
Edge
Edge
Click on the three dots in the top-right corner
Select Settings
Select Privacy, search, and services from the menu on the left-hand side
Scroll down to Delete browsing data
Click the button “Choose what to clear”
Select the time range for which you wish to clear browsing data. We recommend choosing a slightly longer time frame, such as “Last 24 hours” or “Last 7 days”, when clearing data
Some options will already be selected by default. Ensure that “Cookies and other site data” and “Browsing history” are ticked
Once you have made your selections, click “Clear now” at the bottom-left corner
Alternative problem-solving measures
If clearing the cache or cookies does not resolve the issue, you can try the following steps. We recommend following the points in the order listed for the best results:
If clearing the cache or cookies does not resolve the issue, you can try the following steps. We recommend following the points in the order listed for the best results:
Log out and back in again. Log out of your Spond Club profile and then log back in to refresh the connection.
Perform a “Hard Refresh”: A hard refresh forces the browser to reload a webpage while bypassing cached data. This ensures you see the most up-to-date version of the site and can resolve issues such as slow loading, errors, or outdated information.
Google Chrome, Firefox and Edge:Mac: Command + Shift + R
Windows: Ctrl + R
Safari:
Mac:
Option + Command + E
If you have not enabled Developer Tools in Safari, go to Safari in the top-left corner → Preferences → Advanced, and tick the box for Show Develop menu in the menu bar. You can then clear the cache as described above.
Command + R
Windows:
Safari is no longer available as a browser on Windows platforms
Close the browser completely and reopen it to give it a “fresh start”.
Use incognito mode in your browser. Incognito mode bypasses cache, extensions, and other local data that may cause issues, making it a useful tool for resolving unusual or localized errors.
Google Chrome and Edge:
Mac: Shift + Command + N
Windows: Ctrl + Shift + N
Firefox:
Mac: Shift + Command + P
Windows: Shift + CTRL + P
Safari:
Mac: Shift + Command + N
Windows: Safari is not available on Windows platforms
Switch to a different browser or device, for example, from Firefox to Google Chrome, to check if the issue persists. If switching browsers does not resolve the problem, we recommend attempting to replicate the action on another device, if possible.
Tips for fixing issues with the Spond mobile app
For the mobile version of the Spond app, here are some general tips you can try if the app is slow or not functioning properly:
Close the app and reopen it
Log out and back in to the Spond app
Update the app to ensure it is on the latest version
Restart your phone
Operating system: Ensure your phone’s operating system is up to date
⚠️ The Spond app is available for iPhones (iOS 15 or later) and Android phones (version 7.0 or later)Reinstall the app: Uninstall and reinstall the app if necessary