Managing your club's finances is easy with Spond Club's payment requests. Whether you need to collect one-time fees, set up installments, or offer flexible payment options, Spond Club has you covered. This guide walks you through creating a payment request, setting up discounts, and sending out requests to your members – all in just a few simple steps.
Club Account
Club Account
The Club Account is where collected funds will be paid out. If no account is set up yet, go to Club Settings → Club Accounts to set it up before creating a payment request.
Payment Type
Payment Type
Choose the payment type:
One-time payment
Installment payment
Flexible (pay in full or in equal monthly installments)
Payment Deadline and End Date
Payment Deadline and End Date
Payment Deadline: Set the number of days members have to pay from when the request is sent. Members added later will still have the same number of days.
End Date: This is when you stop adding new members to the request. Set it to the last day of the year or season.
Family Discount
Family Discount
Select a discount structure:
Maximum Total Price: Set a cap on the total amount a family will pay, no matter how many members.
Percentage: Apply a discount starting with the second family member if they all pay together.
NOTE: All members must have the same payment contact and pay at the same time for the discount to apply.
Payment Segments
Payment Segments
Choose the price based on member type, group, or subgroup. For example, training fees can be based on groups, and membership fees on member type.
How to Add a Segment:
Click on Add Payment Segments
Choose between member type, group, or subgroup
Tick the member types, groups, or subgroups you want to send payment to
Under Product, write what the invoice is for, e.g., membership fee
Under Price, enter the price that members should pay (all who match this segment will pay the same price)
When you have completed the payment setup, you can choose which members you want to send the requests to, based on the segments you selected in this window.
NOTES
When you send a payment request based on a group or subgroup, group administrators won't receive the request unless they’re also added as members of that group.
If you’re sending both training fees and membership fees in the same payment, make sure to create separate payment requests by going to the top right and starting again. Using Add Additional Product will not allow you to exempt a member from just the membership fee or training fee.
Sending Out the Payment
Sending Out the Payment
Choose the members you want to send requests to based on the segments you selected.
Adjust payment details if needed before sending.
Click Send to complete.
NOTE: Once a payment is sent, it cannot be deleted but can be exempted for individual members.
Frequently Asked Questions
How do I apply a family discount to a payment request?
How do I apply a family discount to a payment request?
In the payment request setup, select Family Discount and choose the discount type: either a Maximum Total Price or a Percentage discount. Ensure all family members share the same payment contact.
What happens if a member qualifies for multiple segments?
What happens if a member qualifies for multiple segments?
If a member qualifies for multiple segments, they will receive payment requests for each one. You can adjust or exempt the member from segments before sending the payment.
Can I delete a payment request?
Can I delete a payment request?
No, payment requests cannot be deleted once sent. You can only exempt individual members if they should not pay.
Can I include both training fees and membership fees in a single payment request?
Can I include both training fees and membership fees in a single payment request?
Yes, but it's best to create separate payment requests for training fees and membership fees to allow flexibility in exempting members from one or the other. Using Add Additional Product in a single payment request will not let you exempt members from only one of the fees.
How do I handle payment requests for group administrators?
How do I handle payment requests for group administrators?
Group administrators won't receive payment requests unless they are also added as members of the group or subgroup. Make sure to include them in the group if they need to be charged.
What happens if I select the flexible payment option for a request?
What happens if I select the flexible payment option for a request?
The flexible payment option allows members to choose to pay the full amount upfront or in equal monthly installments. You can set this option during the payment request setup.
Can I add new members to an ongoing payment request?
Can I add new members to an ongoing payment request?
Yes, you can add new members to an existing payment request. They will have the same number of days to pay based on the Payment Deadline you originally set.
Is it possible to change the payment deadline after sending the request?
Is it possible to change the payment deadline after sending the request?
No, once the payment request has been sent out, the payment deadline cannot be changed. Ensure you set the appropriate deadline during the setup process.
Can I change the contact email when creating and afterward in a payment request?
Can I change the contact email when creating and afterward in a payment request?
No, the contact email cannot be changed once the payment request is created. Make sure to set the correct contact information before sending the request.
Can I edit a payment request after it's sent out?
Can I edit a payment request after it's sent out?
No, after sending the payment request, you cannot edit it. However, you can exempt specific members from paying if needed.