In Spond, we take security seriously and work continuously to protect our users. To ensure user safety, Spond requires all profiles to have a secure password. A strong password helps keep your account safe and reduces the risk of unauthorised access.
Password guidelines
To protect your Spond profile, we require your password to meet certain security requirements. The password must:
Contain at least 8 characters, but no more than 64 characters
Include at least two of the following:
Uppercase letters (A–Z)
Lowercase letters (a–z)
Numbers (0–9)
Special characters (!, @, #, etc.)
When resetting or changing your password, you cannot reuse a previously used password
For optimal security, we recommend choosing a unique password that is not used for other services. Users with a password considered weak will be prompted upon login to update it to a stronger one. Currently, this requirement applies only to Spond Club.
Additionally, we encourage all users to enable two-factor authentication (2FA) for enhanced protection.
How do I change my password?
If you want to change your password, you can do this in both the app and the web version.
How to change your password
How to change your password
App:
Open the app
Select your profile picture
Safety and security
Change your password
Enter your current password
Enter new password twice
Select save
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Change your password
Enter your current password
Enter new password twice
Select save
How to reset your password
How to reset your password
App:
Open the app
Select your profile picture
Safety and security
Change your password
At the bottom you'll see reset password, select this text
Enter your email address or phone number
Next
You'll receive an SMS with a one-time code (valid for 5 min.) or email with a link to reset your password
SMS: Enter the code and press next. Email: select reset password
Create new password and press ok/next
Web version:
Follow this link
Enter your email address or phone number and select send
You'll receive an SMS with a one-time code (valid for 5 min.) or email with a link to reset your password
SMS: Enter the code and press next. Email: select reset password
Create new password and press ok/next
⚠️ NOTE!
If you've forgotten your password and you're logged out of the app, you can start the app and you'll see 'Forgot password' under the login fields and the Login button. Select this and follow the instructions. Alternatively, you can visit the password reset website.
💡 TIP!
Are you being told that your email address is not found in the system when you try to log in?
This may be because you previously created a Spond profile using only a phone number (it is no longer possible to create a profile with just a phone number). In this case, it might be worth trying to log in with your phone number instead of your email address.
If this doesn’t work either, we recommend selecting the “Forgot password” option.
What is 2-step verification and how do I turn it on or off?
2-step verification adds extra security by requesting an additional authentication method in addition to your password.
We send a security code to your mobile phone number every time you log in to Spond's website or log in to a new device. 2-step verification prevents unauthorised access and strengthens the security of your Spond profile.
⚠️ NOTE!
If you change your phone number, it's important that you deactivate 2-step verification before you lose access to the number. Then activate it again on your new number. If you do not do this, you won't be able to log in to your Spond profile.
How to turn on 2-step verification
How to turn on 2-step verification
App:
Open the app
Select your profile picture
Safety and security
Enable 2-step verification
Enter your number, if necessary Select the country code and select the correct country code.
Select next
You'll then receive an SMS with a code (valid for 5 min.) which you enter in the code field and press confirm
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under 2-step verification select activate 2-step verification
Enter your number, if necessary Select the country code and select the correct country code.
Next
You'll then receive an SMS with a code (valid for 5 min.) which you enter in the code field and press confirm
How to turn off two-factor authentication
How to turn off two-factor authentication
App:
Open the app
Select your profile picture
Safety and security
Disable 2-step verification
Enter the code you've now received by SMS to your number
Confirmed
2-step verification is now switched off on your Spond profile
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under 2-step verification, select disable 2-step verification
Enter the code you've now received by SMS to your number
Confirmed
2-step verification is now switched off on your Spond profile
Frequently asked questions
I have problem adding my phone number as 2-step verification. Why is that?
I have problem adding my phone number as 2-step verification. Why is that?
You can only use your phone number as 2-step verification for one Spond profile at the time. Instead of having two profiles, you could consider if you could use one profile and add multiple emails to it. If you have your phone number connected to one profile as 2-step verification and want to merge accounts you first need to turn off 2-step verification, then you can add second email to your primary profile to merge accounts and set up 2-step verification again.
I have switched on 2-step verification but have changed my phone number and can't log in. What should I do?
I have switched on 2-step verification but have changed my phone number and can't log in. What should I do?
Don't worry, we can fix this. But it may take some time due to security reasons. Just contact our Customer Support team and we'll help you.