How do I change my name in my Spond profile?
The name you enter in your Spond profile should be your own name. If you are a guardian for someone in a group, the name of the person you are a guardian for will be added to the group by the admin.
How to add/change your name
How to add/change your name
App:
Open the app
Select your profile picture
Profile and account
Select your name
Change your first and/or last name
Save
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Change first name and/or surname
Select save at the bottom of the page
How do I change birth month and year?
When registering a Spond profile, you select a birth month and year. You can change this but not delete it. When you join a group, your month and year of birth will be transferred to you as a member of the group. If you change your month and year of birth in your profile after joining a group, your date of birth in the group won't be changed.
If you would still like to delete the selected birth month in your profile, please contact our customer support team.
How to change your birth month and year
How to change your birth month and year
App:
Open the app
Select your profile picture
Profile and account
Month and year of birth
Select month and date
Select save in the top right corner
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
under Month and year of birth select the required month and year.
Select save at the bottom of the page
How do I change my profile picture?
You can add a profile picture to your Spond profile. When you join a group, your profile picture is added to the group. The maximum file size for a profile picture is 100 MB.
How to add, change, or delete your profile picture
How to add, change, or delete your profile picture
iPhone (iOS):
Open the app
Select your profile picture
Select your initials (applies if you don't already have a profile picture) or Select the camera icon 📷 in the top right corner of your profile picture
Choose between take image, select existing image or delete image
Android:
Open the app
Select your profile picture
Select add photo (applies if you don't already have a profile picture) or Select the camera icon 📷 in the bottom right corner of your profile picture
Select a photo from the gallery or take a new photo, if you already have a profile picture, you'll also be able to delete this.
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
To the right you'll find a blank square and the add profile picture button, select this
Select an image from your computer
How do I add phone numbers and/or email addresses?
You can add your phone number to your Spond profile, as well as add multiple email addresses. For example, if you are a member of a group via your work email and your private email. Then all groups are gathered in one place.
If you've two or more email addresses, you can choose which one you want as your primary email address. The primary email address is used as the sender when we send you invitations by email. It's also used to send you information from Spond.
⚠️ NOTE: If you merge two existing Spond profiles, it won't be possible to restore information (Groups, events and other information) from user profile 1 if you later wish to separate these two profiles again. If you want two separate profiles, you must create a new profile for profile 1. Read more here about how to create a Spond profile.
How to change your primary email address
How to change your primary email address
App:
Open the app
Select your profile picture
Contact information
Under other email addresses , select the email address you want as primary.
Select as primary email
You've now changed your primary email address
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under email select set as primary on the email you want as your primary email address
You've now changed your primary email address
How to add your primary email address
How to add your primary email address
App:
Open the app and Select your profile picture
Contact information
Under primary email address press change
Add new email
Enter your email address and press save
You'll be sent an email to verify that the email address should be linked to your Spond profile
Open the email, select verify email
Restart/close the app
Select your profile picture
Contact information
Select the email under other email addresses that you want as primary, press select as primary email
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under email select + add email address and enter your email address
Then select + re-add email address
You'll be sent an email to verify that the email address should be linked to your Spond profile.
Open the email, select verify email
Refresh the Spond page in your browser
Select set as primary next to the email address you want as primary
How to add other email addresses
How to add other email addresses
App:
Open the app
Select your profile picture
Contact information
Under other email addresses press + add email address
Enter the email address and press save
You'll be sent an email to verify that the email address should be linked to your Spond profile
Open the email, Select verify email
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under email select + add email address and enter your email address
Then select + add email address again
You'll be sent an email to verify that the email address should be linked to your Spond profile.
Open the email, Select verify email
How to remove other email addresses
How to remove other email addresses
Open the app
Select your profile picture
Contact information
Tap on the email address under Other Emails
Remove
Web-version
Log in to your Spond profile here
Select your profile picture
Profile
Under email, Click the cross (X) next to the secondary email address
Save
How to add a phone number
How to add a phone number
App:
Open the app
Select your profile picture
Contact information
Add phone number
Enter your number, if necessary Select the country code and select the correct country code.
Select verify
You've now received a verification code by SMS, enter this and press next
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under phone number enter your number
Select verify
You'll then see a window with a field where you enter the code (six digits) you've now received by SMS
Select confirm
How to delete your phone number
How to delete your phone number
App:
Open the app
Select your profile picture
Contact information
Select the phone number and select delete phone number
Remove
Web version:
Log in to your Spond profile here
Select your profile picture
Profile
Under phone number, select X next to your phone number
Delete
FAQs
Is it possible for multiple people to register with the same mobile number/email address?
Is it possible for multiple people to register with the same mobile number/email address?
No, it is not possible to register multiple users with the same phone number or email address, as these are used for login and identification. Each person must have unique contact details if they are added to the group with this information.
What happens if I have an unverified email address on my profile?
What happens if I have an unverified email address on my profile?
If the email address in your Spond profile is not verified, this can lead to the system creating a split profile. If a Spond Club registers you with the same email address as in your profile, but the email is unverified, two separate profiles may be created: one with a phone number and an unverified email, and another profile linked only to the email address.
This can cause issues, such as payments or other information from the club not appearing in your app, as they are linked to the other profile. To avoid such problems and ensure everything works as intended, you should verify the email address in your Spond profile. Refer to points 6–7 in the section How to Add Other Email Addresses earlier in the article.
Wherefore is my name different in the group than in my Spond profile?
Wherefore is my name different in the group than in my Spond profile?
The admin of a group can change the name displayed in the member list. This name will appear in the group context and invitations in connection with the group in question. The reason for this is that admins should be able to organise their groups as they wish and not be confused by group members using nicknames etc. that he/she does not recognise.
If you want a different name to appear in the relevant group, contact the group's admin and ask him/her to update it.
Can others in the group I'm in see my date of birth?
Can others in the group I'm in see my date of birth?
When you join a group, your birth month and year will be transferred to you as a member of the group. Only group admins with member editing rights can see your date of birth.
Can I only register phone numbers to my Spond profile?
Can I only register phone numbers to my Spond profile?
No, unfortunately this is not possible. You can have your phone number and email registered or only your email address.