If the group you are a member of is part of a Spond Club setup, the admin of the group can now set up payments in instalments. This means that you've the option to split the payments to the group into several instalments. The admin decides both the size of each instalment and over how long they should be distributed.
How to pay the entire sum in one
If your group is linked to a Spond Club profile and the club has chosen to offer a flexible payment model, you can choose to pay the entire amount at once or split it into monthly instalments. If the option for instalment payment is not available, it means the club does not offer this payment method for the specific payment request. Similarly, if the “Pay now” option is missing, it indicates that the group only accepts payment in instalments.
How to pay the full amount
How to pay the full amount
App:
Open the app
Go to the payment request
Under how do you want to pay, select pay now
Select the button Go to payment
A window with the amount to be paid will appear, select pay by card, Apple Pay (iPhone) or Google Play (Android)
If you choose card payment, you enter your card information, and you also have the option to select whether the payment card details should be retained for future payments.
If you choose Apple Pay or Google Pay, follow the instructions on the screen
Confirm with BankID
Web:
Log in to your Spond profile here
Go to the payment request
Under how do you want to pay, select pay now
Select the button Pay
A window with the amount to be paid will appear, select pay by card
Enter card information, you also have the option to choose whether the payment card should be remembered for the next payment.
Confirm with BankID
How to pay in installments?
If the club your group belongs to has chosen to offer instalment payments or a flexible payment model, you can choose to pay in monthly instalments. When you select instalment, the fixed monthly amount you must pay is shown, and you are required to pay for the first month immediately. The number of months over which the payment is spread is predetermined by your club or group. If you wish to change the number of instalments, you must contact one of the administrators.
The monthly amount shown after you have chosen instalment will remain the same for all payments, providing a predictable and stable payment plan.
How to pay in installments
How to pay in installments
App:
Open the app
Go to the payment request
Under how do you want to pay, select divide into X monthly instalments
Select the button Pay your first instalment now
A window with the amount to be paid will appear, select pay by card, Apple Pay (iPhone) or Google Play (Android)
If you choose card payment, enter your card information.
💡 To pay in instalments, “Save card” must be enabled.
If you choose Apple Pay or Google Pay, follow the instructions on the screen
Confirm with BankID
Web:
Log in to your Spond profile here
Go to the payment request
Under how do you want to pay, select divide into X monthly instalments
Select the button Pay your first instalment now
A window with the amount to be paid will appear, select pay by card
Enter card information.
💡 To pay in instalments, “Save card” must be enabled.
Confirm with BankID
⚠️ NOTE!
For instalment payments, all future monthly instalments will automatically be charged to the same payment method used for the first payment, you can change your instalment payment method at any time.
Spond will never store your card details. Payments and saved cards are handled by our payment processor Stripe, which holds the highest PCI certification. Learn more about payment methods here.
How to update the payment method for an active installment payment?
If the current card you are using for an instalment payment has expired or can no longer be used, you can update the payment method for an active installment plan. Your future payments will then be charged to the new card you provide.
How to update the payment card for an active instalment payment
How to update the payment card for an active instalment payment
On your Home screen, tap "Payments" in the top menu.
Select "View Automatic Payments" at the top of the screen.
Click on the payment you want to update the payment method for
Scroll down until you see the button to update the payment card.
Frequently asked questions
I'm having trouble making a payment, what's wrong?
I'm having trouble making a payment, what's wrong?
There may be several reasons why your payment is not being processed:
There are not enough funds available on your card
Your payment card has expired
Incorrect card number is entered
Problems with your card issuer
Failed 3D verification or BankID verification
If none of these reasons are relevant to your situation, there may be other factors at play:
The recipient's payment method is not verified and therefore can't receive payments
Other technical issues may be the cause