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Password and 2-step verification
Password and 2-step verification
Updated over 3 months ago


How do I change my password?


If you want to change your password, you can do this in both the app and the web version.

How to change your password


App:

  1. Open the app

  2. Select your profile picture

  3. Safety and security

  4. Change your password

  5. Enter your current password

  6. Enter new password twice

  7. Select save

Web version:

  1. Log in to your Spond profile here

  2. Select your profile picture

  3. Profile

  4. Change your password

  5. Enter your current password

  6. Enter new password twice

  7. Select save

How to reset your password


App:

  1. Open the app

  2. Select your profile picture

  3. Safety and security

  4. Change your password

  5. At the bottom you'll see reset password, select this text

  6. Enter your email address or phone number

  7. Next

  8. You'll receive an SMS with a one-time code (valid for 5 min.) or email with a link to reset your password

  9. SMS: Enter the code and press next. Email: select reset password

  10. Create new password and press ok/next

Web version:

  1. Follow this link

  2. Enter your email address or phone number and select send

  3. You'll receive an SMS with a one-time code (valid for 5 min.) or email with a link to reset your password

  4. SMS: Enter the code and press next. Email: select reset password

  5. Create new password and press ok/next

⚠️ NOTE!
If you've forgotten your password and you're logged out of the app, you can start the app and you'll see 'Forgot password' under the login fields and the Login button. Select this and follow the instructions. Alternatively, you can visit the password reset website.


What is 2-step verification and how do I turn it on or off?


2-step verification adds extra security by requesting an additional authentication method in addition to your password.

We send a security code to your mobile phone number every time you log in to Spond's website or log in to a new device. 2-step verification prevents unauthorised access and strengthens the security of your Spond profile.


⚠️ NOTE!
If you change your phone number, it's important that you deactivate 2-step verification before you lose access to the number. Then activate it again on your new number. If you do not do this, you won't be able to log in to your Spond profile.

How to turn on 2-step verification


App:

  1. Open the app

  2. Select your profile picture

  3. Safety and security

  4. Enable 2-step verification

  5. Enter your number, if necessary Select the country code and select the correct country code.

  6. Select next

  7. You'll then receive an SMS with a code (valid for 5 min.) which you enter in the code field and press confirm

Web version:

  1. Log in to your Spond profile here

  2. Select your profile picture

  3. Profile

  4. Under 2-step verification select activate 2-step verification

  5. Enter your number, if necessary Select the country code and select the correct country code.

  6. Next

  7. You'll then receive an SMS with a code (valid for 5 min.) which you enter in the code field and press confirm

How to turn off two-factor authentication


App:

  1. Open the app

  2. Select your profile picture

  3. Safety and security

  4. Disable 2-step verification

  5. Enter the code you've now received by SMS to your number

  6. Confirmed

  7. 2-step verification is now switched off on your Spond profile

Web version:

  1. Log in to your Spond profile here

  2. Select your profile picture

  3. Profile

  4. Under 2-step verification, select disable 2-step verification

  5. Enter the code you've now received by SMS to your number

  6. Confirmed

  7. 2-step verification is now switched off on your Spond profile


Freuently asked questions

I have switched on 2-step verification but have changed my phone number and can't log in. What should I do?


Don't worry, we can fix this. But it may take some time due to security reasons. Just contact our Customer Support team and we'll help you.

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