⚠️ Friskus is only available in Norway 🇳🇴
Friskus is a digital platform that local authorities use for local leisure activities and support schemes such as the Leisure Card (Fritidskortet). If your child has a support balance there, it can be used on payment requests from the club.
The club must have activated Friskus and selected it as a payment method on the request. You receive a payment reference per member and complete the payment in Friskus, not in Spond. If the support does not cover the full amount, you cannot pay the remainder in Spond just yet. Please contact the club to agree how the rest will be settled.
Before you start
The member you are paying for must have a support balance in Friskus. Spond cannot see the balance, so you will need to check in Friskus.
Pay with Friskus
How to choose to pay with Friskus
How to choose to pay with Friskus
Open the payment request and start the payment. If Friskus is available, you will first be asked how you would like to pay, with two options:
Standard payment method.
Friskus.
Select Friskus.
You will then see an introduction to the Friskus payment.
Spond will send you payment information for each member by email and message. You complete the payment in Friskus, not in Spond.
Tap Next.Select who you want to pay for with Friskus. Only select members who have funds available in their Friskus balance. You cannot proceed until you have selected at least one member.
Confirm the three points:
Each member must have a valid Friskus balance.
You must complete the payment in Friskus.
The payment will be put on hold until it has been processed.
All three must be toggled on before you can confirm. Then tap the "Confirm and continue with Friskus" button.You will see a final screen confirming that the payment details have been sent. The payment is on hold until Friskus confirms it. You will be notified if the balance does not cover the full amount. Tap "Go to Friskus" to open the Friskus login in your browser.
💡 Nothing is charged in Spond at this stage.
The message with payment details
Spond will send you a message with everything you need. You will receive it both as a message in the Spond app and by email, and it comes from the club and the person who created the payment request.
The message explains that you chose to pay with Friskus, and that you need to complete a few steps in Friskus before the payment can proceed:
Log in to Friskus.
Enter the payment details in Friskus.
Add the amount that Friskus will cover.
Submit to Friskus.
If you have more than one child in the same payment, each child gets their own payment reference and their own amount. You enter them in Friskus separately.
The payment reference is valid for 7 days. If you do not register the payment in Friskus within that time, the payment reference will expire and you will need to pay the amount using a standard payment method instead.
💡 Check that the bank account number shown in Friskus matches the one in the message from Spond. That way you know the money is going to the correct club.
Friskus checks the payment reference and account number against Spond before the payment is accepted. If you have entered incorrect details, or the payment reference has expired, you will be notified in Friskus that it has not been accepted.
While you wait
The payment request goes through two statuses, and you can follow along in the payment request in the app.
The payment request goes through two statuses, and you can follow along in the payment request in the app.
Waiting for you.
As long as the payment reference has not been entered in Friskus, the request shows that it is waiting for action from you, with the steps you need to complete in Friskus. The steps are only shown in this status. Once you have submitted the payment, the box updates.
Waiting for Friskus.
Once you have submitted the payment, the request shows that it is awaiting a payment confirmation. The box states that the payment is on hold with Friskus for processing, and that you will be notified if the balance does not cover the full amount.
In both statuses you can see the full overview, with a separate line for what is being paid with Friskus. The amount on that line shows as unknown until Friskus confirms how much the support covers, so the total still shows the full amount.
It takes around one week for the payment to be confirmed. Both the local authority and the bank must approve along the way, and you do not need to do anything in the meantime.
While we are waiting, the entire payment is locked, including for children who are not being paid with Friskus. This is because the family discount is calculated across all members in the payment, and we need to know how much Friskus covers before we can calculate the correct amount for the others. This means you will not overpay and have to wait for a refund.
If Friskus does not cover the full amount
If the support does not cover the full amount, the remainder cannot currently be paid in Spond. Please contact the club and agree how the rest will be settled.
If the remaining amount is less than 3 kroner, the club will sort it for you.
If the payment fails or the payment reference expires
If you do not use the payment reference in Friskus, the payment will remain as started. It cannot currently be paid using another payment method in Spond, so please contact the club and agree how the payment will be settled.
Friskus can only be selected once per payment request, so you cannot select it again.
If you have already submitted the payment and Friskus has reserved the funds, the payment reference will not expire.
Frequently asked questions
Before you choose Friskus
Do I pay in Spond?
Do I pay in Spond?
No. You receive a payment reference and an amount per member from Spond, and complete the payment in Friskus. Nothing is charged in Spond.
I cannot see Friskus as a payment method. Why?
I cannot see Friskus as a payment method. Why?
There may be two reasons. The club has not made Friskus available on that payment request, or you have an older version of the app. First check that the app is up to date, then contact the club.
How do I know if my child has support to use?
How do I know if my child has support to use?
You can see this in Friskus. Spond cannot see the balance, so only select members you know have funds available there.
Can I choose Friskus for just one of my children?
Can I choose Friskus for just one of my children?
Yes. You choose which members are paid with Friskus. You pay for the others as normal, but be aware that the entire payment is locked while we wait for a response from Friskus.
Can I use Friskus for all payments from the club?
Can I use Friskus for all payments from the club?
No. Friskus can only be used for payment requests from the club. Group payments and payments created in the app are unchanged, and subscription payments cannot be paid with Friskus.
Can I split the payment into instalments when using Friskus?
Can I split the payment into instalments when using Friskus?
No. Friskus is only available when you pay the full amount. If you choose instalments, you will follow the standard payment flow.
Will I receive an invoice?
Will I receive an invoice?
No. Friskus only needs the payment reference and the amount, and these are included in the message you receive from the club.
Do I need the Spond app to pay with Friskus?
Do I need the Spond app to pay with Friskus?
No. If you do not use the app, you will receive the payment by email, with a payment reference and amount. You complete the rest in Friskus, in the same way as in the app.
After you have chosen Friskus
Where do I find the payment reference?
Where do I find the payment reference?
In the message from the club. You receive it both in the Spond app and by email, with the name, payment reference, and amount for each member you selected.
I cannot find the message with the payment reference. Can I get it again?
I cannot find the message with the payment reference. Can I get it again?
Yes. Contact the club and they will resend the same message. Your payment reference is still valid and you will not receive a new one. The steps are also shown in the payment request itself in the app.
I do not have an email address registered. Will I still receive the message?
I do not have an email address registered. Will I still receive the message?
Yes, it will also arrive as a message in the app. If you are missing both, the club can add an email address to your profile.
How long does it take?
How long does it take?
Around one week after you have registered the payment in Friskus. Both the local authority and the bank must approve along the way, and you do not need to do anything in the meantime.
Why can I not pay for my other children while we wait?
Why can I not pay for my other children while we wait?
Because the family discount is calculated across the entire payment. We need to know how much Friskus covers before we can calculate the correct amount for the others.
Can the amount change after I have chosen Friskus?
Can the amount change after I have chosen Friskus?
No. The amount submitted to Friskus is locked, and the club cannot change it or grant an exemption on it. The reason is that funds paid out by the local authority cannot be refunded. If something changes in the family afterwards, the amounts will still be those that applied when you chose Friskus.
When Friskus has responded
What if the support does not cover the full amount?
What if the support does not cover the full amount?
The amount covered by Friskus is deducted. You cannot currently pay the remainder in Spond, so please contact the club to agree how the rest will be settled. If the remaining amount is less than 3 kroner, the club will sort it for you.
How long is the payment reference valid?
How long is the payment reference valid?
For 7 days. If it is not used within that time, it expires. Please contact the club and agree how the payment will be settled.
What if Friskus covers more than the amount?
What if Friskus covers more than the amount?
The amount is settled, and any amount covered beyond the total is reported accordingly. The surplus cannot be used for another child.
Will there be a fee on top when paying with Friskus?
Will there be a fee on top when paying with Friskus?
No. On a payment request where Friskus is available, no transaction fee is added on top of the amount.
Can I choose Friskus again if the payment failed or the payment reference expired?
Can I choose Friskus again if the payment failed or the payment reference expired?
No. Friskus can only be selected once per payment request. If you are unable to complete the payment in Friskus, please contact the club and agree how it will be settled.