Deactivated members in Spond Club are members who have been temporarily removed from activities and communication within the group or club. This can be useful if, for example, a member is taking a break but you want to keep their information in the system for a possible future reactivation.
You can find an overview of the club’s deactivated members via the Members → Deactivated menu option.
How to Deactivate a Member
To deactivate a member, go to the member’s profile, click the “…” button in the top right corner, and select Deactivate. The member will keep their previous membership type but will be moved from active members to the Deactivated list and lose access to all groups.
Alternatively, you can do this directly from the member list: select the members you want to deactivate by ticking the box in the left column, and a large red Deactivate button will appear in the top right corner.
What Happens to Payments When a Member is Deactivated
It depends on the type of payment. Here’s what happens with each type.
Payment requests: Payment requests from Spond Club can still be paid after you’ve deactivated a member. This also applies to any remaining instalments in an instalment plan. The payment stays in the member’s app, and the member remains in the recipient list, just as before.
If the member no longer has to pay, you need to exempt them from the payment yourself.
Subscription payments: Deactivated members can’t match subscription segments, so the subscription ends automatically.
For the member, the recurring payment is cancelled, and so are future charges. The payment moves from the Active tab to the Expired tab in the automatic payments list.
For the club, the recipient moves from Active to Former in the recipient list. Future charges that have already been created are cancelled automatically.
Payments created in the Spond app, in a group connected to the club: When you deactivate a member in the club, they’re removed from any groups connected to the club. If the member has payments that were created in the Spond app in one of those groups, the member is deleted from the payments, and the payments are removed from the member. No trace is left behind. It doesn’t show as “cancelled”, “former recipient” or anything similar.
How to Reactivate a Member
To find deactivated members, go to the menu option Members → Deactivated Members. Here, you will see an overview of all deactivated members. Find the member you want to reactivate.
To reactivate a member, you can either click on the three dots next to the member’s name in the top text box or use the Reactivate Member option.
How to Permanently Delete a Member
On the Deactivated page, you can permanently delete a member. Click the member’s name to open their profile, then select Permanently delete member.
Alternatively, go to Deactivated in the side menu, select the member or members you want to delete, then click Delete permanently.
⚠️ NOTE! If a member is deleted permanently, they cannot be found or restored, as all associated data will be deleted. The member would then need to be added again.
⚠️ NOTE! Exempt or cancel all of the member’s payments before you permanently delete the member. The payments often stay in the member’s app, even after the member has been deleted.
When you permanently delete a member, this is what happens to payments:
Payment requests and subscription payments: The payments are still listed under Finance → Payment requests and Finance → Subscription payments, including those that have already been paid. You can see who has paid in the payment itself. The member is removed from the recipient list.
The member’s name: The name is no longer shown in participant lists, participant registrations, unpaid claims or payment history. We do this in line with GDPR and the right to erasure.
In the member’s app: Payment requests (including instalment payments) and subscription payments are still shown in the app, but the member can’t open them.