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Managing Unprocessed Members in Spond Club
Managing Unprocessed Members in Spond Club

A Step-by-Step Guide to Approving, Merging, and Handling Duplicates

Updated over a month ago

Unprocessed members need to be approved before becoming active in the club, but they will still have access to their groups via the Spond app. Members who are imported or registered by group administrators through the Spond app appear on this list for you or other club administrators to review and approve.

You can approve each member individually, or select all members on the list by ticking Select all.

Assigning Member Types

When members are imported in a single operation, they are automatically classified as Member. If you need to assign a different member type, it is recommended to process new members in several steps.

Deleting Unprocessed Members

If you delete an unprocessed member instead of approving or merging them, they will lose access to their groups in the Spond app.

Duplicates

An orange alert will appear for any duplicates.

To review them, click on the member's name (do not select) or choose Review. A new screen will appear, allowing you to address the duplicate.

  • Click on Show duplicate and merge.

  • If it is the same member, review the data and click Merge. Any discrepancies between the unprocessed and active members will be highlighted in red. In the right column, select which data the merged member should retain.

  • If it is not the same member (e.g., siblings), click Cancel and Approve as new member.

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