Once you have created and sent a payment request in Spond Club, it is important to manage the next steps effectively. This guide provides an overview of how members view the payment, as well as how you can adjust, exempt, or send reminders for payments.
Where members receive the payment notification
Members who have downloaded the Spond app and are linked to a group within the club will receive a push notification about the payment in the app.
Members who have not downloaded the app, or those who have the app but are not part of a group in your club/organisation, will receive the payment notification via email.
How the payment appears to members (Click on the images to open them in a new tab)
How the payment appears to members (Click on the images to open them in a new tab)
For members with the Spond app:
For members without the Spond app:
↓
When recipients have selected any desired available options and are ready to pay, they click the “Pay” button and will be prompted to enter their payment card details to complete the transaction.
Change the price, exempt a payment, or adjust the payment option for a member on a payment request
If you have sent out a payment request to a member who should not pay, you can exempt the charge. It will then be removed for that member. If someone has received the wrong price, you can edit it – the updated price will be reflected for the member as soon as you save the changes. You can also change the type of payment option the member should have (One-time payment, Instalment, or Flexible payment).
Note❗️For Norway only, membership fee payments that are synchronised with NIF cannot be changed to instalment payments.
How to exempt or change the price of a payment in a payment request
How to exempt or change the price of a payment in a payment request
From the left-hand side menu, click on Finance
Payment Request
Select the relevant payment
Scroll down to “Recipients”
Click on the name of the member you wish to exempt from the payment or adjust the price for
Click Edit next to “Active claims”
To exempt: Uncheck the box for the product
To adjust the price: Enter the new price in the field
Click Save
💡 TIP! If you want to exempt or change the price of an instalment payment, it is done differently. See the guide below for how to do it.
How to exempt or change the price of an instalment
How to exempt or change the price of an instalment
From the left-hand side menu, click on Finance
Payment Request
Select the relevant payment
Scroll down to “Recipients”
Click the name of the member you want to exempt from the instalment or adjust the price for
Scroll down to “Payments received”
Click the button with the three dots to the right of the payment you want to change or exempt
Choose:
Exempt — Add a note if you want to document the reason for the exemption. Avoid including sensitive personal information you do not wish us to process.
⚠️ Note: A payment exemption cannot be undone later.
Edit price — Enter a new amount. If you make changes to this claim, you can document them by adding a note. Avoid including personal or sensitive information.
Once the desired changes have been made, click “Save” in the bottom right corner
How to change the payment option in a payment request
How to change the payment option in a payment request
From the left-hand menu, click Finances
Payment Request
Select the relevant payment
Scroll down to “Recipients”
Click on the name of the member for whom you wish to change the payment option
Click Edit next to “Active claims”
In the drop-down menu at the top, choose between:
One-time payment
Instalment payment
Flexible payment
Edit the due date or first due date if needed
If you selected Instalment payment or Flexible payment, choose the number of instalments (2 — 12)
Click Save
Note❗️For Norway only, membership fee payments that are synchronised with NIF cannot be changed to instalment payments.
Send a reminder to those who have not completed their payment
When a payment is overdue, you can send a reminder. You will find the “Send Reminder” button beneath the pie chart in the payment request as soon as the due date has passed for certain members. The payment reminder will be sent both via email and in the app for those who have installed it. Members without the app will only receive the reminder via email.
When you send a reminder, you will be able to see the time the last reminder was sent and how many reminders each member has received.
Frequently Asked Questions
How can I get an overview of who has not paid payment requests in Spond Club?
How can I get an overview of who has not paid payment requests in Spond Club?
There is currently no overall overview of unpaid payments at the club level in Spond Club. To see who has not paid, you need to check each individual payment request. There, you can use filters to get a better overview.
Alternatively, you can check the payment status per member in the member list.