Once you have created and sent a payment request in Spond Club, it is important to manage the next steps effectively. This guide provides an overview of how members view the payment, as well as how you can adjust, exempt, or send reminders for payments.
Where members receive the payment notification
Members who have downloaded the Spond app and are linked to a group within the club will receive a push notification about the payment in the app.
Members who have not downloaded the app, or those who have the app but are not part of a group in your club/organisation, will receive the payment notification via email.
How the payment appears to members (Click on the images to open them in a new tab)
How the payment appears to members (Click on the images to open them in a new tab)
For members with the Spond app:
For members without the Spond app:
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When recipients have selected any desired available options and are ready to pay, they click the “Pay” button and will be prompted to enter their payment card details to complete the transaction.
Adjusting the price or exempting a member from a payment
If you have sent a payment request to a member who should not be required to pay, you can exempt them from the payment. This will remove the payment request for that member. If someone has been sent the wrong price, you can also edit it. The updated price will be reflected for the member as soon as you make the change.
How to exempt members from a payment or adjust the price
How to exempt members from a payment or adjust the price
From the left-hand side menu, click on Finance
Payment Request
Select the relevant payment
Scroll down to “Recipients”
Click on the name of the member you wish to exempt from the payment or adjust the price for
Click Edit next to “Active claims”
To exempt: Uncheck the box for the product
To adjust the price: Enter the new price in the field
Click Save
Send a reminder to those who have not completed their payment
When a payment is overdue, you can send a reminder. You will find the “Send Reminder” button beneath the pie chart in the payment request as soon as the due date has passed for certain members. The payment reminder will be sent both via email and in the app for those who have installed it. Members without the app will only receive the reminder via email.
When you send a reminder, you will be able to see the time the last reminder was sent and how many reminders each member has received.