⚠️ NOTE! This article is about subscription payments for annual fees and other regular payments. For subscription payments related to Courses and Academies in Spond Club, go here.
Subscription payments make it easy to collect recurring fees, like monthly training subs or seasonal membership costs, directly through Spond Club. Once set up, these payments run automatically as long as a member is part of the group or has a specific member type.
This guide walks you through how to create, manage and track subscription payments for your club.
⚠️ NOTE!
This feature is only available to Spond Club admins.
Applies to Norway only 🇳🇴
Please note that subscription payments are not synchronised with NIF
Subscription payments for annual fees and other items do not support family discounts.
What are subscription payments?
Subscription payments let you automate recurring charges for members who belong to a group or member type in Spond Club. They’re perfect for:
Training fees that recur weekly or monthly
Seasonal membership or coaching costs
Ongoing facility or equipment contributions
Once a subscription is created, Spond sends payment requests directly to members via the Spond app. Payments repeat automatically until the member is removed.
Why use subscription payments?
Save time on admin – Set up a subscription once, and Spond takes care of the rest
Track payments in real-time – See what’s been paid, what’s due, and any failed attempts
Simplify member experience – Members pay in-app and get notified if a payment fails
Ensure consistent income – Predictable, reliable cash flow helps with planning
How to set up a subscription payment
Set up subscription payment
Set up subscription payment
Log in to Spond Club
Go to the Payments section and choose to create a new payment
Select ‘Subscription’ as the payment type
Add a clear payment description so members know what they’re paying for
Enter the subscription details, including:
Payment cycle
Charge date
Assign the subscription to a group or member type
Review and confirm your settings
Send it out – Members will receive the request in the Spond app
What members see
Members receive the subscription request in their Spond app. From there, they can:
Pay securely via Stripe
Switch payment methods
Receive alerts if something goes wrong
Track their own payment history
If a payment fails, Spond will retry it automatically, and you’ll see a notification in your admin panel.
How subscriptions behave over time
If a member is added to the group or saved as a specific member type, they’ll automatically be included in the subscription.
If a member is removed or gets a new member type, their subscription payments will stop.
You can edit the subscription at any time, update the amount, change which members it applies to, or cancel it altogether.
Tracking and reports
After sending out a subscription:
After sending out a subscription:
Go to the Reports tab in Spond Club
See active subscriptions, failed payments, and who’s up to date
Use real-time badges and alerts to manage what needs attention
How to make the most of Subscription Payments
Use subscriptions for long-term payments like monthly or term-based fees
Continue using one-time or flexible payments for shorter commitments
Keep your member groups up to date, subscriptions rely on group membership
Check the Reports tab weekly to monitor performance and retry any failed payments
Frequently Asked Questions
Who can set up subscription payments in Spond Club?
Who can set up subscription payments in Spond Club?
Only Spond Club admins have access to set up, manage, and track subscription payments for their groups.
What if I want to change the amount requested?
What if I want to change the amount requested?
You can edit the subscription template in Spond Club at any time.
What happens when a member leaves the group?
What happens when a member leaves the group?
Their subscription payments will stop automatically. You won’t need to cancel anything manually.
Can I see failed payments?
Can I see failed payments?
Yes. Failed payments are clearly marked in the Reports tab.
Can I add optional extras to a subscription?
Can I add optional extras to a subscription?
Yes. You can add optional extras (like kit, coaching sessions, or facility costs) when setting up the subscription. Members can choose to include these in their payment.
What payment methods do members use?
What payment methods do members use?
Members can pay securely through the Spond app using cards via Stripe, including support for modern authentication methods like 3D Secure.
Can members cancel their subscription themselves?
Can members cancel their subscription themselves?
No. Only club admins can cancel or remove a member from a subscription by removing them from the assigned group or product.
Will members be notified if a payment fails?
Will members be notified if a payment fails?
Yes. Both admins and members receive a notification in the app if a payment fails. Spond will automatically retry the payment, and you can also manually trigger a retry.
Do I have to use subscriptions for everything?
Do I have to use subscriptions for everything?
Not at all. You can still use one-time or flexible payments where subscriptions aren't suitable, like for short-term events or limited-term activities.
What’s the best way to manage long-term payments in Spond Club?
What’s the best way to manage long-term payments in Spond Club?
Use the subscription payments feature for monthly or term-based fees and check the Reports tab weekly for updates.
Can I exempt one subscription?
Can I exempt one subscription?
Yes, you can choose to exempt a subscription. However, please be aware that this will affect how subscription charges are displayed in the member overview.
For instance, if you exempt the first subscription, originally due in 7 days with a charge date of 19th May, and the member pays the second subscription (due on 25th June) early on 12th May, Spond will display the subscriptions in chronological order based on payment and due dates.
This means the second subscription may appear before the first in the overview.