Setting up a Payment Request in Spond Club
Setting up a Payment Request in Spond Club is simple and straightforward.
How to Set Up your Payment Account
How to Set Up your Payment Account
Go to Finance and then Club Accounts.
This is where you add your club accounts - where the money should be transferred to. You can add multiple accounts.
If you have any problems verifying your account, read here or contact [email protected].
How to Create your First Payment Request
How to Create your First Payment Request
Go to Payment Requests: Navigate to the Payment Requests section and click "Add a Payment Request."
Select Account Numbers: Choose from the preset account numbers available.
Set an End Date: Enter an end date for the payment request. After this date, no new members can be added to it.
Choose Payment Type: Decide if the payment is one-time, in instalments, or flexible (let recipients choose between paying in full or in monthly instalments).
Multiple Products: If requesting payment for multiple products (e.g., training and membership fees), they will be credited to the same account.
Apply Discounts: Select from two family discount structures in the Discount drop-down menu, either as a percentage or a maximum price.
Family Payments: Spond treats all members with the same payment contact as a family, applying the discount only to the payment contact.
Individual Discounts: If discounts differ between training fees and membership fees, send separate payment requests for each.
Fill in Payment Details: Complete the payment details and click "Next."
Select Recipients: Choose the Member Types and/or Groups to receive the payment request. You can request different amounts from different groups.
Add Additional Payments: Include any optional items.
Review and Create: Review your payment request and press "Create."
Process Recipients: Choose members to send the payment request to based on the segments selected. Use the filter to customize or add/remove recipients individually.
Send Payment Request: Make any individual adjustments and press "Send" to activate the payment request.
Monitor Payments: Track who has received, viewed, and paid the payment request.
How to Handle Transaction Fees
How to Handle Transaction Fees
Spond has a fixed transaction fee. You can choose whether the club should pay this or members/guardians. You set this associated with the club account under "club settings" then "club account".
You can also choose to override the settings on the account for just one payment when you create the payment.
How to Create an Invoice and Manually Register a Payment
How to Create an Invoice and Manually Register a Payment
Go here to see how you create an invoice and manually register a payment.
NOTE: If you want members to receive payment requests in the Spond app, they must be added to a group. If not, they will receive the payment request by email and SMS.
Frequently Asked Questions
How do I create a payment request in Spond Club?
How do I create a payment request in Spond Club?
Go to Payment Requests, click "Add a Payment Request," select account numbers, set an end date, and choose a payment type (one-time, instalments, or flexible).
Can I request payments for multiple products at once?
Can I request payments for multiple products at once?
Yes, you can request payments for multiple products like training and membership fees, which will be credited to the same account.
How can I apply discounts to a payment request in Spond Club?
How can I apply discounts to a payment request in Spond Club?
You can select from two family discount structures in the Discount menu, either as a percentage or a maximum price.
How do I select recipients for a payment request in Spond Club?
How do I select recipients for a payment request in Spond Club?
Choose Member Types and/or Groups to receive the request, and you can set different amounts for different groups.
How do I monitor payment requests in Spond Club?
How do I monitor payment requests in Spond Club?
After sending the request, you can track who has received, viewed, and paid it.