After you have set up and sent a payment request in Spond Club, it's essential to understand the subsequent steps and how to manage them effectively. Here's a comprehensive guide on what to expect and how to handle various scenarios post-payment request.
NOTE: This is an example of a UK club where the currency is set to GBP. You can select your local currency.
Before You Start: Set up a Payment Request
First you need to set up a payment request. You can find out how to do that here.
Members with the Spond App
Members who have downloaded the Spond app and are in a group will receive a push notification about payment requests. It will look like this:
Parents or guardians will also receive notifications and can process payments for themselves and their children.
Members without the Spond App
Members with only a telephone number registered will receive the payment request by text message.
Members who have not downloaded the app, or who have the app but are not in a group, will receive the notification by email"
Step-by-Step Guide
Recipients will see this page outlined the payment request they have received:
Recipients can select any additional options they want to add:
Recipients are asked to complete their payment card details:
Reviewing the Status of a Payment Request
In the Spond Club platform you will have a full status view that automatically updates itself on what is outstanding, paid and past due in real time, showing a table and charts.
Frequently Asked Questions
Can I change the price or exempt a member after sending the payment request?
Can I change the price or exempt a member after sending the payment request?
Yes, you can change the price or exempt a member after sending the payment request. Simply scroll down to the recipients and press 'Edit'.
How can I track payment reminders sent to members?
How can I track payment reminders sent to members?
When you send a reminder, you can see when the last reminder was sent and how many reminders the member has received. This helps you keep track of follow-up actions.