To receive payments collected from payment requests or events with registration fees, it's necessary to add a payment method. This method can only be used by the person who registers it, other admins must create their own payment method to accept payments. We use Stripe as our payment intermediary for secure and reliable transaction processing.
How do I add a payment method?
Below is a step-by-step guide to creating a payment method. Further down the page you'll find more information about the different options when creating a payment method.
How to create a payout method
How to create a payout method
App:
Open the app
Select your profile picture
Add payment method
Fill in the fields and follow the steps
In the last step, you can either save with account number or skip entering the account number later
You can also add a payment method by creating an event with a registration fee or by creating a payment request.
Web:
Log in to your Spond profile here
Create either event or payment request
Event:
Create event, if you do this from the home screen, also select group
When you've selected the type of event and members to invite, select Show more settings
Under add, select Registration fee
Enter account
Payment request:
Select Payment request, if you do this from the home screen, also select group After adding members, select Set account under payment method
Add payment method
Fill in the fields and follow the steps
In the last step, you can either save with account number or skip entering the account number later
Add payment method
Fill in the fields and follow the steps
In the final step, you can either save with your account number or skip adding the account number to enter it later
How do I add an account number for payment method afterwards?
If you create a payment method without adding an account number right away, members will be able to pay, but you'll naturally not receive payments to your account until you've added an account number.
How to add a bank account number later on
How to add a bank account number later on
App:
Open the app
Select your profile picture
Payment
Select the account you've already created
Select Add missing info
Enter your account number
Save
Web:
Log in to your Spond profile here
Select your profile picture
Payment
Payment methods
Select account name
Add missing info.
Enter your account number
Save
Account type
Select your account type and enter the required information:
Private: We need your name, email, phone number, date of birth, address and account number.
Organisation: For the company, we require your name, address, telephone number, organisation number and account number. As a representative of the company, you must also provide your title, name, email, phone number, date of birth and personal address.
Frequently Asked Questions
I've added a payment method and members have paid but I haven't received the money yet. Why?
I've added a payment method and members have paid but I haven't received the money yet. Why?
This may be because you haven't added an account number to your payment method. Please double-check this. You can see how to add an account number afterwards here.
Can I use my existing Stripe account in Spond, or merge it with the account created through Spond?
Can I use my existing Stripe account in Spond, or merge it with the account created through Spond?
If you already have a Stripe account, it’s good to know that this account is not used in Spond. The account you create through Spond is a separate account linked to Spond’s main account. This means you cannot log in to Stripe to view the payout method from Spond, and it is also not possible to merge your existing Stripe account with the Spond account.
Why has Stripe asked me to add additional private owners?
Why has Stripe asked me to add additional private owners?
Our payment provider, Stripe, is obliged to collect and confirm information regarding individuals owning 25% or more of the company in countries associated with SEPA (Single Euro Payments Area), in addition to the person that represents the company. Stripe will attempt to check every owner, which means they may request more information, if needed.
To comply with local laws and regulations we, and our payment processor Stripe, may require that you verify your identity.
NOTE: To avoid delays and inconvenience, please ensure that all additional private owner requests are responded to in a timely manner.
How do I find my IBAN number?
How do I find my IBAN number?
You can usually find your IBAN number on your banking statement, your online banking or by contacting your bank directly.
(For Norway) Sparebank 1 has a website that allows everyone (regardless of which bank you have) to view their IBAN-number (link). You will have to specify your account number in order to access the IBAN-number. You can contact your bank if the attempt to find your IBAN-number through the Sparebank 1 website is unsuccessful.
What do I need the IBAN number for?
What do I need the IBAN number for?
The IBAN-number is an account number used for international payments, and is crucial if you are going to receive payments from overseas. The IBAN number identifies your bank account, and makes it possible to receive payments from an international bank. Spond use an international payment provider (Stripe) and is therefore dependent on the IBAN number.
How do I find my transit and institution number? (Canada 🇨🇦)
How do I find my transit and institution number? (Canada 🇨🇦)
The transit number (five digits) identifies which branch you opened your account at (often called your home branch).
The institution number (three digits) identifies which bank you use.
You can usually find your transit and institution number in your checkbook, your internet banking or by contacting the bank directly.