Managing member information is essential for the smooth operation of any club. In Spond Club, you have access to a comprehensive overview of each member's details, from basic contact information to payment statuses and group involvement. This article breaks down the key types of information you can view and manage within a member's profile, helping you stay on top of communication, payments, and member activities.
Basic Information
When you open a member’s profile, you will first see the basic information about the member. This includes name, date of birth, contact details, and membership status. This section provides a quick overview of who the member is and their key details. The “Edit” function in the member information section allows you to update and modify the member’s details.
In addition to the basic information, you can also view any custom fields that have been added for the club. These fields may include specific details such as allergies, medical needs, or other relevant information the club needs to be aware of. This allows you to tailor member management to the specific needs of your club.
Guardians
For younger members, you will find information about guardians or payment contacts. This section is useful for managing communication and billing, ensuring you know who to contact when additional information or payments are required.
Groups and Subgroups
You can see which groups and subgroups the member belongs to, including both main groups and any associated subgroups. This feature helps club administrators track the member's participation in various activities and teams.
With the Add to group option, you can place the member in additional groups within the club. It also shows a list of the groups the member is already part of.
Payment Requests
Here, you can view all payment requests the member has received and their current status. This section shows which payments have been sent, which have been paid, and which remain unpaid. Detailed information includes the name of the request and its status, such as Exempt, Paid, Unpaid or Failed.
If the member has received a payment request that is a membership fee, a separate button will appear to show only membership fees.
Courses
The member's participation in courses and event registrations is also accessible in their profile. This section provides an overview of the member's activities within the club, including a history of past courses and events they have participated in. Here you will also see the amount paid and any outstanding balance. If the course or registration includes a payment, the payment status will also be displayed.
App Payments
Here you can view the payment requests the member has received in the Spond app. You can see information such as the payment type, amount, payment status, and event/deadline.
⚠️ NOTE! The information in App Payments is view-only and cannot be edited from here. Any changes must be made in the Spond app by the person who created the payment request.
Frequently Asked Questions
How can I update a member's contact information in Spond Club?
How can I update a member's contact information in Spond Club?
To update a member's contact information, navigate to the member's profile and click on the Edit option in the basic information section. Here, you can make any necessary changes to the member's contact details, such as phone number, email address, or address, and then save the updates.
Can I add custom fields to a member's profile in Spond Club?
Can I add custom fields to a member's profile in Spond Club?
Yes, you can add custom fields to a member's profile to collect specific information, such as allergies, medical needs, or additional contact details. These custom fields can be set up in the club settings and will appear in each member's profile for easy management.
How do I assign a member to multiple groups within the club?
How do I assign a member to multiple groups within the club?
To assign a member to multiple groups, go to the member's profile and select the Add to group option. From there, you can choose the additional groups the member should join. Repeat this process for each group you want to add the member to, and remember to save your changes.
I try to remove a guardian's email from the member and add the child’s own email, but it keeps reappearing. Why is this happening?
I try to remove a guardian's email from the member and add the child’s own email, but it keeps reappearing. Why is this happening?
In Spond, a profile can have both an email and a phone number linked to it. If a child’s member profile in Spond Club mistakenly shows their guardian's email and phone number listed as their own, you need to remove both the phone number and the email at the same time and save the changes in one operation to completely unlink the member from the guardian’s profile. If you do not do this, the email will reappear because the link to the guardian’s profile has not been fully broken.
Once both the guardian’s email and phone number have been removed and the profile is saved, you can then add the child’s own email by edit it again.
I try to add a guardian, but the system changes it to another name. Why does this happen?
I try to add a guardian, but the system changes it to another name. Why does this happen?
In Spond Club, when adding a parent/guardian by entering their name, email and phone number, Spond will sync this information with the user-profile connected to the entered contact details. The name is fetched automatically from that user profile, if the wrong name appears when adding a guardian, it is because the incorrect name is registered on the connected user profile (Some parents mistakenly register a profile with the parent’s email, but the child’s name). If this happens, you should ask the guardian to correct their profile so it displays their own name. If they want their child to also use Spond, the child will need to create a separate profile, using the child’s own email (and phone number).