Give your members the option to split a payment into monthly instalments. This can be useful if some members are unable to pay annual fees in full, or if they are facing financial difficulties that make it hard to pay everything at the start of the season.
In a Payment request, you can choose between a one off payment, instalments, or flexible payment.
⚠️ NOTE!
Instalments and flexible payment are not available for sign up forms. However, in sign up forms you can enable recurring payments.
Instalments and flexible payment are also not available for payments set up in the Spond app.
Instalment Payments
Members are automatically charged each month for the number of months you set in the payment request settings.
The total amount is divided into equal monthly fees. For example, if the payment request is for €1,000 over 4 instalments, members will be charged €250 each month. Payment dates are scheduled exactly +1 month, +2 months, etc., following the initial payment date.
Flexible Payments
Members can decide whether they want to pay the full amount upfront or split it into monthly instalments. If they choose to split the payments, the amount will be divided according to the number of instalments you set.
⚠️ NOTE!
Once the payment request is created, the payment type cannot be changed, even if you edit the request. However, it can be changed individually by opening the relevant payment request → clicking on the member’s name under recipients → then clicking “Edit” next to active claims.
Attention❗️For Norway only, membership fee payments that are synchronised with NIF cannot be changed to instalment payments.Members need to have a Spond profile to pay in instalments. This feature is not available for those not using the Spond app.
Frequently Asked Questions
Can I change the payment type after creating the payment request?
Can I change the payment type after creating the payment request?
No, after creating the payment request, the payment type cannot be changed, even if you go back to edit it. However, it can be changed individually by clicking on the member’s name under payment recipients and selecting "Edit" next to active claims.
How are instalment payments calculated and what are the obligations?
How are instalment payments calculated and what are the obligations?
With instalments and flexible instalments, the price is divided into equal monthly charges. For example, if you send out a payment request for £100 and set the number of instalments to 4, members will be charged £25 per month for 4 months. Recipients are obligated to fulfil their payment obligations according to the instalment plan you’ve configured.
How are subsequent payments processed and scheduled?
How are subsequent payments processed and scheduled?
Following the initial instalment, subsequent payments will be automatically debited using the same payment method. The schedule for these automatic debits is established based on the date of the first instalment. Members can view their remaining instalments and update their payment method via the 'Payments' section in the Spond App.
How can admins and members track instalment payments and address payment failures?
How can admins and members track instalment payments and address payment failures?
The club admin can monitor the status of remaining instalments through the payment request in Spond Club. In the event of a payment failure, members will receive automatic notifications. If the payment continues to remain unresolved, the club administrator must manually reach out to the affected member.
What are the requirements for members to use the instalment payment feature?
What are the requirements for members to use the instalment payment feature?
A member needs to have a Spond profile to pay in instalments. This feature is not available for anyone not using the Spond App.
What happens in the case of a failed payment?
What happens in the case of a failed payment?
If a payment fails, members will receive automatic notifications. It is then the responsibility of the member to resolve the issue. If the payment continues to remain unresolved, the club administrator must manually reach out to the affected member to address the issue.
What deadlines do I need to set for instalment payments?
What deadlines do I need to set for instalment payments?
When setting up instalment or flexible payment requests, you need to specify the deadline for the first instalment and the total number of instalments. The maximum number of instalments you can set is 12, which includes the first payment and 11 subsequent instalments.
How can I get an overview of who has not paid payment requests in Spond Club?
How can I get an overview of who has not paid payment requests in Spond Club?
There is currently no overall overview of unpaid payments at the club level in Spond Club. To see who has not paid, you need to check each individual payment request. There, you can use filters to get a better overview.
Alternatively, you can check the payment status per member in the member list.
What is the difference between instalments/flexible payment and subscription payments for payment requests?
What is the difference between instalments/flexible payment and subscription payments for payment requests?
Instalments and flexible payment are used when you want to split a fixed amount into equal monthly payments, either automatically for everyone or by letting members choose whether to pay the full amount in one go or split it. Subscription payments are used to automate recurring costs linked to a group or membership type, and are ongoing payments that continue until the member is removed from the group or moved to a different membership type.
🇳🇴 NOTE: For Norwegian clubs linked with the Norwegian Sports Association (NIF):
- The club membership fee must be a one-time payment. However, training fees can be set up as instalments or flexible payments, allowing members to choose.
- The club is responsible for ticking the appropriate box in the Service if a membership fee is to be reported to NIF. If this is not done correctly, Spond will collaborate with the club to correct the issue. In such cases, the club will be invoiced the applicable additional cost per member, based on the number of members, as well as an administrative fee of NOK 10,000.