Set up Friskus for your club

💡 Friskus is activated in the club settings, and requires the Settings permission for your club role in Spond Club. If you cannot see the Friskus menu item, it is most likely because you do not have this permission. An administrator who does can either activate Friskus on your behalf, or grant you the permission. Read more about club roles.

Spond verifies the Friskus connect key and account number against Friskus before anything is activated. If successful, we display the organisation name returned by Friskus. Check that your club's name appears there, so you know the connect key belongs to the correct club.

Friskus appears as a tick box when you create a payment request, above the choice of payment type. You choose whether Friskus should be available on each individual request. Activating Friskus does not mean it is used automatically.

Yes, if two things are in place. The request cannot be set up with instalments, and the transaction fee must be included in the price. If the fee is added on top today, you need to move it into the price first, and that changes the price for members who have not paid yet. If both apply, you tick Friskus when you edit the request, so you do not have to create it again.

With flexible payment, Friskus is only offered when the member chooses to pay the full amount at once. Members do not get a message automatically. Friskus appears as an option the next time they pay, and you can send a reminder.

No. Once the payment contact has chosen Friskus for a member, you cannot change the price, exempt the member or remove them from the payment request. The amount is locked, because that is the amount the payment contact enters in Friskus.

While Friskus is processing the payment, the same applies to other members with the same payment contact.

The club pays the transaction fee, and the member pays the amount in the payment request. The fee cannot be added on top of a Friskus payment, so it must be included in the price you set.

Spond invoices the club monthly for the fee on Friskus payments. It is not deducted from the payout, so you only pay the fee once.

No. The fee is the same as on a regular payment in Spond Club, and the total cost is the same. There are no extra fees because the payment goes through Friskus.

The fee is calculated on the full amount in the payment request, and it is only calculated once. If the member pays a remaining amount in the app afterwards, no new fee is charged on that part.

No. The payment contact pays the remaining amount in the same payment request in Spond, and you do not need to do anything. If you split the amount into two payment requests, the club pays a transaction fee on both.

Around one week after the payer has registered the payment in Friskus. A municipal approval and a bank approval take place in between.

Friskus pays the club by bank transfer, outside Stripe. That is why the Friskus money does not appear in the payouts tab in Spond Club.

Open the Friskus tab under Settlement reports, choose a settlement date and export. The export arrives by email as an Excel file. It lists each member Friskus has paid for, with the amount, the Friskus reference and the settlement reference, so you can match each payment against your bank statement.

The tab only appears for clubs that use or have used Friskus, and you need permission to read payments.

No. Friskus can only be used for payment requests created in Spond Club. Subscription payments, registration forms and membership renewals cannot be paid with Friskus.

No. Members who do not use the app receive the payment by email, just like any other payment from the club. Everything they need, the payment reference and the amount, is in the email.

Yes. The message with the payment reference is stored as a regular club message, sent from the owner of the payment request. You can find it among the club's sent messages and send it again. The member keeps the same reference, so you do not need to create a new one.

Once Friskus has paid out its share to the club, Spond sends a reminder to the payment contact that the remaining amount can be paid in Spond. For example, if you send out a payment request of 1300 kr and the member pays 500 kr with Friskus, the payment contact pays the remaining 800 kr in the same payment request.

You do not need to do anything. The remainder should not be invoiced manually, and you should not adjust the payment yourself.

The member gets their own payment, with their own family discount calculation. The payment contact receives it only once the Friskus payment for the other members is fully settled, meaning Friskus has paid out and any remaining amount has been paid.

There are two things that block the connection, and both must be in order before Friskus can be activated.

Not by yourself. Once Friskus is activated, it remains as a payment method for the club. To deactivate it, please contact Spond support.

Yes. Friskus in Spond is available to clubs across Norway. Whether a member has a support balance to use depends on the local authority having a support scheme administered through Friskus. If you are unsure what applies in your municipality, check with the local authority or with Friskus.

Spond currently supports only one account number per club for Friskus. If your club has more than one account, you will need to decide which one Friskus payments should go to.

Yes, in the Friskus settings in Spond Club. The account number must match the one your club has registered with Friskus, because Friskus always pays to the account they have on record. If you change account, you therefore need to update it with Friskus as well.

Most likely because the Leisure Card agreement has expired. Spond regularly checks that the club still has a valid agreement with Friskus, and deactivates Friskus when it is no longer valid. If the club renews the agreement, Spond support can help you get started again.