FAQs - Making payments in the Spond App

Questions for members and parents/guardians making payments in Spond's team management solution - Spond App

Rob Lawson avatar
Written by Rob Lawson
Updated over a week ago

FAQs - Making payments in the Spond App

FAQs - Making payments in the Spond App

What is a CVC number?

CVC means 'Card Verification Code' and is an extra code on your debit and credit card. On most cards (Visa, Mastercard, etc) the CVC is the last three digits of the number on the signature strip on the back of the card.

American Express cards (Amex) normally have a four-digit code on the front of the card.

What is Family Discount and how does it work?

When you receive a payment request, this may include a family discount. Family discount applies from the second sibling onwards and children with the highest price pay full fee.

You do not need to do anything if family discount has been offer as it will automatically be picked up by Spond when you make the payment.

The discount is only given when you pay for multiple people at the same time. If you pay for them separately, no family discount is given.

If you think you should get a family discount on something (because you have, for example, already paid for another family member) you can contact the club so that they can give you a discounted price.

If a payment has optional extra products, the family discount is calculated after products have been selected for all members.

NOTE: Family discount is a feature available to clubs using Spond, and they can choose whether or not to apply it.

Why is my payment not being processed?

If you're getting an error when you try to make a payment, it could be for various reasons:

  • The payment card is expired or incorrect input

  • Issues with your card issuer

  • The recipient's payout method is not verified and cannot receive payments - Speak to your club or group admin

  • Other technical issues - Contact Spond using the button in the bottom right corner of the app.

How can a I update my card details or cancel a live course subscription?

If you have signed up yourself or your child to a course with recurring payments through Spond, you can update the payment details in your Spond profile. When logged in to the Spond App, on your homescreen, find the 'Payments' section in the menu. From there:

  • Go to Payments and find your subscription 'Recurring'

  • Click on 'Active'

  • Scroll down to 'Payment method' where you can:

    • You can update the card


    • Cancel the whole subscription on the bottom of page.

When you have an active subscription, the amount will be automatically deducted each month. You will be notified both in the app and by email every time your card is being charged.

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