Spond Club’s "Messages" feature allows you to keep your club members informed and engaged effortlessly. Whether you’re communicating with the entire club or specific groups, Spond gives you the flexibility to target your messages effectively, ensuring everyone stays in the loop.
How to Create and Send a Message in Spond Club
Start a new message: Navigate to the 'Messages' feature and click on 'New message'.
Select your recipients: Choose the members or groups you wish to contact. You can filter by name, group, gender, role, and even specific criteria like health issues or allergies to make sure your message reaches the right audience.
Enable replies (optional): If you want recipients to reply, tick the 'Allow replies' box.
⚠️ NOTE! Replies cannot be received directly in Spond Club. You must provide an email address to enable replies.Compose your message: Write your subject and message. You can also attach files up to 10MB if needed.
Send your message: Once you’re satisfied, hit send. All your messages will be tracked and stored in one place for easy access and management.
Where Do Members Receive Messages?
Spond app users: Members registered with an email address or mobile number in Spond will receive the message directly in the app.
Email notifications: Members who have not downloaded the app but have email notifications enabled will receive the message via email.
Missing contact point: If a member’s profile only has a mobile number but they’ve logged into Spond using an email address, you won’t be able to send the message. In such cases, you’ll see 'Missing contact point.' For members with a complete Spond profile, it will say 'Spond profile.'
Frequently Asked Questions
How do I send a message to specific members or groups?
How do I send a message to specific members or groups?
Use the filter options to search and select recipients based on attributes like group, gender, role, or specific conditions such as health issues.
Can members reply to my messages?
Can members reply to my messages?
Yes, but replies cannot be received directly in Spond Club. If you want to allow replies, you need to include an email address where members can respond.
What happens if a member only has partial contact information?
What happens if a member only has partial contact information?
If a member has only provided a phone number and not an email address, and they log into Spond with an email, you won’t be able to send a message. You’ll see 'missing contact point' in such cases.