Give your members the option to split a payment into monthly fees. This feature is beneficial if you have members who cannot pay annual fees in full or if members face financial challenges that make it difficult to pay everything at the start of the season.
You can choose between sending out a one-time payment, installment payment, or flexible payment:
With "installment payment" members will automatically be charged each month for the number of months you set in the payment request settings.
In the case of installment payment, the price will be divided into equal monthly fees. For example, if you send out a payment request for 1000 EUR and set the number of installments to 4, members will be charged 250 EUR each month for four months.
With "flexible payments" members can choose whether they want to pay everything at once or split it into monthly automatic fees. If members choose to split the payments, it will be divided into the number of installments/months you have set in the payment request settings.
⚠️ NOTE 1: After creating the payment request, the payment type cannot be changed, even if you go back to edit. This means you should ensure that you choose the correct payment type when setting it up. However, it can be changed individually by clicking on the member's name under payment recipients -> "Edit" next to active claims.
⚠️ NOTE 2: A member needs to have a Spond profile to be able to pay in instalments. This feature is not available for anyone not using the Spond App.
Frequently Asked Questions
Can I change the payment type after creating the payment request?
Can I change the payment type after creating the payment request?
No, after creating the payment request, the payment type cannot be changed, even if you go back to edit it. However, it can be changed individually by clicking on the member’s name under payment recipients and selecting "Edit" next to active claims.
How are installment payments calculated and what are the obligations?
How are installment payments calculated and what are the obligations?
With installments and flexible installments, the price is divided into equal monthly charges. For example, if you send out a payment request for £100 and set the number of installments to 4, members will be charged £25 per month for 4 months. Recipients are obligated to fulfill their payment obligations according to the installment plan you’ve configured.
How are subsequent payments processed and scheduled?
How are subsequent payments processed and scheduled?
Following the initial installment, subsequent payments will be automatically debited using the same payment method. The schedule for these automatic debits is established based on the date of the first installment. Members can view their remaining installments and update their payment method via the 'Payments' section in the Spond App.
How can admins and members track installment payments and address payment failures?
How can admins and members track installment payments and address payment failures?
The club admin can monitor the status of remaining installments through the payment request in Spond Club. In the event of a payment failure, members will receive automatic notifications. If the payment continues to remain unresolved, the club administrator must manually reach out to the affected member.
What are the requirements for members to use the installment payment feature?
What are the requirements for members to use the installment payment feature?
A member needs to have a Spond profile to pay in installments. This feature is not available for anyone not using the Spond App.
What happens in the case of a failed payment?
What happens in the case of a failed payment?
If a payment fails, members will receive automatic notifications. It is then the responsibility of the member to resolve the issue. If the payment continues to remain unresolved, the club administrator must manually reach out to the affected member to address the issue.
What deadlines do I need to set for installment payments?
What deadlines do I need to set for installment payments?
When setting up installment or flexible payment requests, you need to specify the deadline for the first installment and the total number of installments. The maximum number of installments you can set is 12, which includes the first payment and 11 subsequent installments.
🇳🇴 NOTE: For Norwegian clubs connected to the Norwegian Sports Association (NIF), the club membership fee can only be a one-time payment. However, training fees can be made with instalments or flexible for member to choose.