Spond Club allows club admins to request payments from individuals interested in joining the club, even before they’re officially onboarded as members. This guide will walk you through how to request payments, set deadlines, and manage prospective members' payment statuses.
Requesting Payments Without Changing the Signup Form
There's no need to modify the signup form to implement a pre-payment requirement. You can request payments from all new members, regardless of the specific form they used to sign up.
How to Request Payments
From the left-hand side menu, navigate to → Members → Sign-ups.
Select a Member: Click on the desired member's name or the three dots next to their name.
Set Payment Approval: Select Approve after payment from the dropdown menu.
Determine Payment Type: Based on the membership type chosen during signup, specific payment requests will appear. If none appear, it means the selected member type doesn’t match any existing payment segment.
Customise the Payment Request: Before finalising, you can tailor the payment request to suit your needs.
Setting a Payment Deadline
You can set a payment deadline ranging from 48 hours to 14 days. If the payment isn’t made by the deadline, the member's status will be updated to Payment expired on the signup list. However, you can always send a new payment request later if necessary.
When the payment is completed
Once the payment is completed, the individual will automatically be moved from Sign-ups to Active Members.
Frequently Asked Questions
Do I need to change the signup form to request pre-payments?
Do I need to change the signup form to request pre-payments?
No, there’s no need to change the signup form. You can request payments from all new members regardless of the form they used to sign up.
How do I request a payment from a new member?
How do I request a payment from a new member?
Go to Members → Sign ups, select the member's name or click the three dots next to their name. Choose Approve after payment from the dropdown, then customise the payment request if needed.
What happens if a member misses the payment deadline?
What happens if a member misses the payment deadline?
If the payment deadline is missed, the member's status will be marked as Payment expired on the signup list. You can send a new payment request at a later time if needed.
Can I set different payment deadlines?
Can I set different payment deadlines?
Yes, you can set a payment deadline that ranges anywhere from 48 hours to 14 days, depending on your club's requirements.
What happens after a member makes the payment?
What happens after a member makes the payment?
Once payment is completed, the individual is automatically transitioned from a prospective member to an official club and group member within Spond Club.