🇳🇴: This article is only relevant for norwegian Spond Club sports clubs
In this article, you will find the most common error messages that appear when submitting to NIF – and how to resolve them.
Submission Statuses
Not Submitted: The club administrator must manually submit members. Everyone with a membership type that is synchronized with NIF will end up in this status.
Pending Approval: A verification has been sent to the member and is awaiting approval within 24 hours.
Verification Link Expired: After 24 hours, the club administrator must resubmit the member. If all members are submitted from the submission list, they are automatically sent to the payment contact.
Submission Failed: When this happens, carefully read the error message to understand why the submission failed.
Common Error Messages in Spond Club When Submissions Fail
If you hover over the "(?)" symbol in "Submission Failed," you will often see a small hint about what caused the failure.
Invalid Response
"An error occurred when attempting to submit the member to NIF. Received the following message from NIF: Invalid response. Contact Spond support. You can try submitting the member to NIF again."
This is likely due to a duplicate of the member in Spond Club that already has a NIF ID. Check under "Members from NIF" and "Deactivated Members" if you do not find it under "Active Members." Once you find the duplicate, merge the members so that only one entry remains with the NIF ID. The member will then disappear from the submission list. If you still cannot find the member with a NIF ID, contact Spond support via the chat in the bottom right corner when logged into Spond Club.
Email, MobilePhone, and CountryCode
"An error occurred when attempting to submit the member to NIF.
Received the following message from NIF: Email, MobilePhone, and CountryCode must be supplied. (1010). You can try submitting the member to NIF again."
This error message indicates that a phone number or email is missing. Try submitting the member again – do this from the member's page, not from the list. Try sending it to the member directly – not the default payment contact, which is used when bulk submitting from the submission list.
Invalid Postcode
"An error occurred when attempting to submit the member to NIF.
Received the following message from NIF: Invalid Postcode. (1033). You can try submitting the member to NIF again."
The error message "Invalid Postcode" usually means there is an issue with the postcode field for the member. The most common mistake is that the field contains the city name instead of the postcode or that both the postcode and city name are entered in the postcode field. This field should contain only a four-digit number representing the postal code, while the city name should be entered in the next field.
Verification Link Expired
"NIF has sent a verification link via SMS or email to the member, but they have not responded. The link expired after 24 hours, and you must resubmit the member to initiate a new verification process."
This can happen for two reasons:
The member did not complete the verification within the deadline.
The member did not receive the link due to a mismatch between their email in Spond Club and MinIdrett.no. This usually occurs because the member already has a profile in MinIdrett with a different email address.
To resolve this, the member should log in to their MinIdrett profile and update their primary email address. Once this is done, you can resubmit the member, and they should receive the link via email. The club administrator can check which email was last used for verification. If it does not match the one in Spond Club, the member or their guardian must update it in MinIdrett.no.
Common Member Errors During Verification
Link Expired
When a club submits a member to NIF, the link they receive via email is valid for 24 hours. If it has been less than 24 hours since the last attempt to submit the member, they may be using an old link. Ask them to open the most recent email they received.
Mismatch Between Submitted Information and National Identification Number
There is a discrepancy between the submitted information and the national identification number. Contact the sports club and ask them to correct the information in their membership registry and send you a new link to confirm your details and membership."
If you receive this message while attempting to verify yourself with NIF, it means there is a discrepancy between the information stored by the sports club and the details registered in your MinIdrett profile. In these cases, it is recommended that you log in to MinIdrett and check the information saved there. Often, the discrepancy is not the birth date but another detail, such as an old address from previous memberships. You can easily update your information directly in MinIdrett. Once updated, ask the club to send you a new verification link. Here you can log in to MinIdrett.
Customer Already Verified with Buypass, but Not in Database
In these cases, there is an issue that support must resolve. Contact our support team. As a member or guardian, you can find the support chat in the app by clicking on your profile picture in the top corner and navigating to the Help Center.
Frequently Asked Questions
We Receive the "Invalid Response" Error but Cannot Find Duplicates
We Receive the "Invalid Response" Error but Cannot Find Duplicates
Check for possible duplicates in these locations:
Deactivated Members
Members from NIF
Search for the member’s last name under Active Members – it is possible that the member has been incorrectly linked to another family member. If so, Spond support can unlink them. Contact support in this case..
Members/Guardians Are Not Responding to the Verification
Members/Guardians Are Not Responding to the Verification
It is recommended to contact the member directly if they have not completed the verification before the link expires after 24 hours. You can easily send messages directly to those who have not responded. Under Members -> Submission to NIF, you can filter as needed and send a message directly to those who need to verify.
How to Register a Member with a Confidential Address?
How to Register a Member with a Confidential Address?
If a person is validated against the national registry and has a code indicating a restricted address, this will not be visible in Klubbadmin or in external systems if they use validated data.
However, for extra security, some individuals prefer not to use their real name. In these cases, they (or their guardian) can create a user in MinIdrett and select "I do not have a National Identification Number or D-number." This allows registration without verification against the national registry, using only a chosen name, address, and birth date.
However, it is recommended to use the correct gender and birth date (at least the year) to avoid classification issues in sports categories.