🇳🇴: This article is only relevant for norwegian Spond Club sports clubs
In this article, you will find the most common error messages that appear when submitting to NIF—and how they can be resolved. You can read more about member management concerning NIF here:
When you hover over the "(?)" icon in "Submission Failed", you often get a small hint as to why the submission failed.
Common Error Messages in Spond Club
Link Expired
When you submit a member to NIF, the link they receive via email is valid for 24 hours. If it has been less than 24 hours since you last attempted to submit the member, it is likely that they are using an old link. Ask them to open the most recent email they received.
Invalid Response
This is likely a duplicate of the member, who already has a NIF ID. Check under "Members from NIF" and "Deactivated Members" if you cannot find them under "Active Members".
Merge the member, and you will be left with a single entry of the member who has the NIF ID, and the member will disappear from the submission list.
If you still cannot find the member with a NIF ID anywhere, contact Spond support via the chat in the bottom right corner when logged into Spond Club.
Invalid Branch Id. (1006)
Spond support needs to synchronize the club settings. Contact Spond support via the chat in the bottom right corner when logged into Spond Club.
Email, MobilePhone, and CountryCode must be applied (1010).
You can try to resubmit the member to NIF. The error message means that a phone number or email address was missing. You can try to resubmit the member—do this from the member’s page, not from the list. Try sending it to the member, not the default payment contact, which is the standard when submitting in bulk.
Invalid Postcode
The "Invalid Postcode" error message usually means that there is something incorrect or invalid in the postcode field for the member. The most common mistake is that the postcode field contains the name of the city—meaning the postcode and city have been switched, or both are entered in the postcode field. This field should only contain a four-digit number indicating the postcode itself, and the name of the city should be entered in the next field.
Member Has Not Received Verification Link
This is usually because the member already has a profile in MinIdrett but with a different email address. This can be resolved by having the member log in to their MinIdrett profile and update the primary email address stored there. Once this is done, you can resubmit the member. They should then receive the link via email.
Common Error Messages for Members During Verification
There is a Mismatch Between the Submitted Information and the National ID Number
Contact the sports club and ask them to correct the information in their membership register and send you a new link to confirm the information and membership.
If you receive this message when trying to verify against NIF, it means there is a discrepancy between the information the sports club has stored about you and what is registered in your MinIdrett profile. In these cases, it is recommended that you log in to MinIdrett and check what information is stored about you there. Often, it is information other than the date of birth that does not match. For example, it could be that an old address from previous club memberships is listed. You can easily update the information directly in MinIdrett. Once the information is updated there, you can ask the club to send you a new verification link. You can log in to MinIdrett here.
Customer Already Verified with Buypass, But Does Not Exist in Database
In these cases, there is an issue that support needs to resolve. Contact our support. As a member/guardian, you can find the support chat in the app by tapping your profile picture in the top corner and then going to the Help Center.
Frequently Asked Questions
We Get an "Invalid Response" Error, But Can't Find Any Duplicates
We Get an "Invalid Response" Error, But Can't Find Any Duplicates
Check for possible duplicates in these places:
Deactivated Members
Members from NIF
Search by the member's last name under Active Members—it may be that the member has been mistakenly linked with another family member. In that case, Spond support can unlink them—contact support if needed.
Members/Guardians Are Not Responding to the Verification
Members/Guardians Are Not Responding to the Verification
It is recommended to contact the member directly if they have not completed the verification before the link expires after 24 hours. You can easily send messages directly to those who have not responded to the verification. Under Members -> Submission to NIF, you can filter if desired, and then send a message directly to those who need to verify.
How to Register a Member with a Confidential Address?
How to Register a Member with a Confidential Address?
If this person is validated against the National Registry and has a code indicating a restricted address, this will not appear in KlubbAdmin, nor in external systems if they have validated data. Some choose, to be entirely sure—especially if they do not want the real name visible—that the person/guardian creates a user for them in MinIdrett but selects the option "I don't have a National ID or D-number" and then registers without a check against the National Registry, but only with the chosen name, address, and date of birth. However, it is very useful to use the correct gender and date of birth (at least the year) so that there is no confusion with the sports classes.