When a member is missing required information for submission to NIF, the club can easily ask the member to provide this via email. The information is automatically updated for the club once the member has submitted it.
This article shows how a club admin can request missing information, and how this appears to the member.
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How admins request missing information from members, and how the process looks for the member
From the side menu in Spond Club, as an admin, go to Members → Submission to NIF.
Tick the checkboxes to the left of the names and click Ask for missing information.
The email:
Is sent with Spond as the sender, from the email address [email protected]. The email cannot be replied to.
Has the subject line: CLUB NAME needs more information about your membership. This is how the message will appear in the inbox.
Contains explanatory text informing the member that they need to provide the missing information, and clearly shows which details are required.
In the email, the member clicks the Click here to continue button.
Fill in the empty fields and click Send.
Once the information has been submitted, the member will receive a confirmation, and the details will be updated for the club.
